Zack Gilbert Email & Phone Number

Chicago, Illinois

• Led usability testing in UserZoom to validate design concepts for web and mobile products
• Spearheaded a mixed methods user research project which informed key features for the Alight Worklife integration with Microsoft Teams (view link to see the result)
• Piloted a survey campaign resulting in a 35% higher open rate for email offers in 2022
• Disseminated user research insights by building a research repository and creating a monthly UX research newsletter

Indian Creek, Illinois

• Directed a gymnastics and biking program at Discovery Day Camp for four summers, fostering a safe and engaging environment for over 200 campers
• Developed strong leadership and communication skills while coordinating activities and ensuring camper safety
• Supported social media marketing efforts by capturing photos and creating a promotional video to showcase the camp's activities

Bloomington, Indiana

• Facilitated undergraduate informatics courses including Introduction to HCI, Health Informatics, and Smart Cities
• Mentored students by providing feedback on group projects and assignments
• Adjusted lesson plans, syllabus, and projects to an online format during the Covid-19 pandemic

Lake Zurich, Illinois

• Coordinated national tradeshows, managing booth setup and event planning for FETCO® in Lake Zurich, Illinois
• Provided sales team support with marketing materials, selling tools, and lead generation
• Utilized Excel and data visualization to create an interactive dashboard for management insights

Bloomington, Indiana

• Developed educational materials and promoted the IU Surplus Store at tabling events, attracting over 40 participants to sign up for a raffle
• Organized the Sustainable IT social media accounts by creating a calendar for Facebook and Twitter posts to maintain an active online presence
• ​Created a year-long planning document for Sustainable IT Working Group events
• Assisted in setting up and marketing a film screening of the documentary Death by Design

Mount Prospect, Illinois

• Conducted interviews and competitive analysis to propose an improved data management system
• Presented and implemented a plan to eliminate styrofoam products at the facility
• Engaged in design thinking process for next-gen laser measurement devices
• Assisted with field research at construction sites to inform design iterations

Master Of Science - Ms, Human Computer Interaction, 3.98 Gpa

Bachelor Of Science - Bs, Marketing, 3.76 Gpa

Activities and Societies: Hutton Honors College, IU Office of Sustainability, Net Impact, Civic Leadership Development, Kelley Institute.