Zack Gilbert Email & Phone Number

Chicago, Illinois

• Led usability testing in UserZoom to validate design concepts for web and mobile products• Spearheaded a mixed methods user research project which informed key features for the Alight Worklife integration with Microsoft Teams (view link to see the result)• Piloted a survey campaign resulting in a 35% higher open rate for email offers in 2022• Disseminated user research insights by building a research repository and creating a monthly UX research newsletter

Indian Creek, Illinois

• Directed a gymnastics and biking program at Discovery Day Camp for four summers, fostering a safe and engaging environment for over 200 campers• Developed strong leadership and communication skills while coordinating activities and ensuring camper safety• Supported social media marketing efforts by capturing photos and creating a promotional video to showcase the camp's activities

Bloomington, Indiana

• Facilitated undergraduate informatics courses including Introduction to HCI, Health Informatics, and Smart Cities• Mentored students by providing feedback on group projects and assignments• Adjusted lesson plans, syllabus, and projects to an online format during the Covid-19 pandemic

Lake Zurich, Illinois

• Coordinated national tradeshows, managing booth setup and event planning for FETCO® in Lake Zurich, Illinois• Provided sales team support with marketing materials, selling tools, and lead generation• Utilized Excel and data visualization to create an interactive dashboard for management insights

Bloomington, Indiana

• Developed educational materials and promoted the IU Surplus Store at tabling events, attracting over 40 participants to sign up for a raffle• Organized the Sustainable IT social media accounts by creating a calendar for Facebook and Twitter posts to maintain an active online presence• ​Created a year-long planning document for Sustainable IT Working Group events• Assisted in setting up and marketing a film screening of the documentary Death by Design

Mount Prospect, Illinois

• Conducted interviews and competitive analysis to propose an improved data management system• Presented and implemented a plan to eliminate styrofoam products at the facility• Engaged in design thinking process for next-gen laser measurement devices• Assisted with field research at construction sites to inform design iterations

Master Of Science - Ms, Human Computer Interaction, 3.98 Gpa

Bachelor Of Science - Bs, Marketing, 3.76 Gpa

Activities and Societies: Hutton Honors College, IU Office of Sustainability, Net Impact, Civic Leadership Development, Kelley Institute.