Rosalie Wojtowicz Email & Phone Number

Lawnton, Qld, Au

Australia

• Responsible for providing high quality support to the business unit and major customers through the delivery of organisational, customer service and contract management skills, facilitating administrative and customer office operations and liaising with all internal and external stakeholders to meet their needs.• Assist in the process of collating data and information for the Tender process as directed.• Prepare weekly/monthly customer and sub-contractor management reports.• Manage customer queries and resolution, obtain quotes, request for service, raise work orders, maintain records, and invoicing.• Organise subcontractors/brokers quotes, orders, recharges and credit adjustments.

Queensland, Australia

• Prepare weekly, monthly and adhoc sales performance reports or other internal reports.• Develop insightful data analysis and reporting solutions.• Create reports, dashboards and complex modelling for the team’s operational review and budget meetings.• Provide regular communications to the State Sales Team on a range of CRM topics – e.g. ways to maximise system usage, Features, FAQ, and other relevant updates/changes.• Organise travel arrangements, functions/conferences, meetings, and coordinate agendas for the State Sales Manager.• Assist in organising inductions/requirements/systems or user access for newly hired employee of the State Sales Team.• Ensure the adequacy of sales related equipment, materials and office supplies.• Assist in the preparation and organising promotional material or events.

Queensland, Australia

• Primarily responsible for the generation of Platinum National Customers’ consolidated invoices while ensuring all business processes and clients’ requirements are complied with on timely and accurate manner. • Ensured complete collection of billing files from Business Units, Industrial/Liquid Services and subcontractors while scrutinizing for data discrepancies and pricing inconsistencies.• Analyzed ad-hoc complex billing to separate against scheduled services.• Updated monthly Accounts Receivable and Revenue Billing Control, Accounts Payable Purchase Order Register and Intercompany Payment Summary reports and reconciled against original branch files and consolidated billing.• Collaborated with Reporting team and provided assistance in regard with billing enquiries and concerns.• Provided monthly variance reconciliation reports to Shared Services and did constant follow-up to warrant corresponding adjustments were properly allocated.• Validated, reconciled and monitored Monthly Outstanding Intercompany Report. Coordinated and work closely with branches, PSC Billing Officers and Shared Services to resolve and clear aging Accounts Receivable.• Closely coordinated with Key Account Managers for any moves and changes and updates of the customer profile, status, contract agreement that may affect billing requirements of customers.• Prepared a variety of analysis and reconciliation reports for internal stakeholders.• Investigated and resolved customer queries, in some cases, coordinated with customer service team to expedite resolutions.• Completed month end recording of generated Consolidated Billing in Accounts Receivables and Revenue module in JDE1.• Processed Purchase Orders in Coupa for the settlements of Accounts Payables to subcontractors.• Provided coaching/training if there’s a newly hired member of the team.• Provided support to the Customer Reporting Team in the preparation of Monthly Customers’ Waste Management reports.

Philippines

• Created automated facility in collaboration with Information Communications and Technology team for the following systems’ processes: Auto-account finder Auto-processing and monitoring of bank remittances(Electronic Fund Transfer) Auto- computation of Revenue adjustments in Convergent Billing System• Designed and developed in collaboration with ICT team an Accounts Receivable Monitoring and Reconciliation System (ARMORS) that provided Collection Revenue Analyst/Heads of Enterprise Collection and Reconciliation Management Division an automated tracking facility that maintains history and issues of each subscriber account, updated Collection Performance Report and Aging Analysis. • Accreditation of accessible, convenient and customer friendly payment facilities that encouraged timely payment with the following banks and payment centres: CIS Bayad Center Inc. check pick-up Banco de Oro as settlement bank Paymaya Swipe Solutions with Banco de Oro as settlement bank Union Bank Batch Bills Payments Union Bank of the Philippines Automated Debit Arrangement Current Charges

Philippines

• Efficiently managed the Enterprise Payments and Receivables Management that contributed to the continuous and consistent exemplary performance in achieving the yearly goals and KRAs in delivering approximately $1B or 99% collection rate.• Achieved 24 hour turn-around time in Payments and Accounts Receivables adjustments applications with less than 2% margin of error.• Completed reconciliation of variance analysis of cash collections and bank credits within 48 hour turn-around time • 100% complete and timely resolution of customers’ complaints.• Designed and implemented in collaboration with ICT an enhanced posting upload program for PLDT PRIME and DIGITEL (PLDT subsidiaries) accounts that resulted in a faster turn-around time, minimized overtime cost and improved work efficiency and accuracy by more than 10 times.• Devised Corporate Payments & Settlements Management upload utility that eliminates rejects of valid payments for multiple lines under one account number.• Initiated Enhancement of Automated Debit Arrangement billing file that provided proper computation of withholding taxes used by banks.• 100% Mass clean-up of unposted payments in payment Reject Facility.• Addressed the root cause of misrouted payments and avoided recurrence by proper endorsement to correct Target Billing System.• Provided valuable inputs on the development and implementation of issuance of Official Receipt in the Statement of Account. • Created a new Customer Solutions Platform business office codes to efficiently process offsetting, bank remittances, payment & tax adjustments with proper definition/interface to SAP/billing systems.• Created automated upload application facility in collaboration with ICT for the following: Auto-adjustment of Operational/Revenue Receivables  Auto-reversal of payment Auto-extraction of revenue adjustment data • Accreditation of accessible, convenient and customer friendly payment facilities that encouraged timely payment.

Philippines

• Timely and accurate set-up of billing charges in the billing system.• Uncovered $1M unpaid settlement share from Nippon Telegraph Telecom due to incorrect Net Balance Statement provided by settlement affiliate.• Timely and accurate computation of posting of adjustments.• Investigated cases of undelivered and complaints on non-receipt of bills and initiated necessary corrective action to ensure delivery and receipt of bills by the customers.• Actual operating expenses incurred was less than the actual budget by 18% due to cost savings initiatives.• Reduced monthly office supplies purchases by 25% due to strict monitoring of usages and stock handling.• Discovered fraudulent returned check issued by customer used to manipulate their payment to avoid automatic disconnection of their account. Advised Collection Revenue Analyst to disconnect the account manually and saved the company further losses.

Cash and Receivables Accounting