Responsibilities:• Developed REST-based integration with the Live Engage application.• Experience in using data loader to load and extract data from salesforce.• Handling production issues when needed, Root Cause Analysis, and Break/fix developments.• Deployments of code using change sets to UAT and production.• Experience in coordination with offshore team for salesforce dev and support activities, production releases, and tickets.• Worked on fixes and breaks in SOAP integrations.• Development of Apex classes, Visualforce pages, controllers, test classes, etc. for different projects.• Deployed code using Copado to the next environments also used back promotion feature• Minimize code in JavaScript Controllers by adding reusable functions in the Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.• Create Lightning Components from Scratch and server-side controllers to meet the business requirements by migrating the standard and custom objects to lightning experience for LTM.• Involved in daily SCRUM and sprint planning meetings and ran daily agile status calls with the team.• Designed and developed SFA SFA-based application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visual-Force pages as the user interface.• Used the sandbox for testing and migrated the code to the deployment instance after testing.• Experience in addressing salesforce or service now tickets and resolving them within SLA time limits.Environment:- Salesforce.com platform, Service Now, Service Cloud, Change Management, Dupe blocker, Data Loader jobs, Informatica jobs, UAT, workbench, Apex jobs, SOAP, Java Scripting, Developer Console, Eclipse.

Responsibilities:• Discussed and analyzed the requirements with the business team and converted the requirements into detailed technical requirements.• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.• Developed custom lightning components using SLDS, events, Lightning bundle, and Lightning data service• Created multiple Lightning Components, and added CSS and Design Parameters that make the Lightning component look and feel better.• Involved in Salesforce.com application setup and customized the app to match the functional needs of the business• Worked on developing new functionalities/customizations/configurations for SalesforceCRM.• Override a standard Salesforce page layout with a Visualforce Page by using Apex Code.• Lead requirement collecting efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for Salesforce• Configured Products, Catalog, Catalog Hierarchies, Bundles within Bundles, and Price lists across all products for Apttus CPQ.• Followed agile/scrum methodologies in the development and deployment of new applications and enhancements to existing applications.• Customized the Omni-Channel widget using the necessary objects by making agents available to receive work based on skill level and created custom user presence statuses for Supervisors to monitor those using Omni-Channel Supervisor configurations.• Set up Role hierarchy and create sharing rules to limit data visibility.• Managed Sandboxes for Development, testing, and training.• Managed Release Process using Change Sets.

Responsibilities:• Performed detailed analysis of business and technical requirements and create solutions by customizing various objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, Force.com API, and Web Services.• Participated in design meetings, communicated complex business needs contributed to technical approaches, and evaluated alternative solutions.• Maintained user roles, security, and profiles, wherever necessary.• Implemented User Management - Setting up Users, Queues, Public Groups,• Set up Role hierarchy and create sharing rules to limit data visibility.• In addition, supported the project's end-to-end CPQ implementation.• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, and approval processes including Field updates and email alerts.• Generated Apex Classes using WSDL and wrote a business logic layer for integration with external web services to the system for functional needs.• Worked with Ajax Toolkit to invoke Apex through anonymous blocks and public web service methods. Used SOSL query to search all objects including custom objects.Environment: Salesforce.com CRM, Apex Language, XML, Visualforce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Dashboards, Reports, Eclipse.

Responsibilities:• Worked on Agile methodology to build the application using Test Driven Development approach• Performed the roles of Salesforce.com Developer, and Administrator in the organization.• Worked on various standard Objects like Leads, Accounts, Contacts, Opportunities, Products, and contracts that help the company maintain their information and make sales of the product• Created Workflow rules, Field updates, Tasks, and Email alerts.• Extensively used HTML tags, Frames, and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.• Created and used Email templates in HTML and Visualforce.• Customized Service cloud with service console, Cases, and Chatter Answers.• Good experience with web services and WSDL.• Worked on Data Loader, which helps us to perform CRUD operations with the help of CSV files• Worked on Service and Sales cloud simultaneously.• Maintained user security permissions as per the organizational needs.Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.