Roshen Hadji Email & Phone Number

Colombo, Sri Lanka

Doha, Qatar

To facilitate the delivery and support of IT services to the business users, with focus on providing support for desktop hardware, software, application, printers and peripheral for end users. The role responsibility is to develop and maintain a deep technical understanding of all hardware, software, application and peripheral in use across the business environment to have the necessary skills and knowledge to provide troubleshooting and input to service continues improvement programs. Actively involved in assessment and evaluation of new/change technologies.

Doha, Qatar

• Works in the FIFA World Cup Qatar 2022 Project from Al Thumama Stadium and Doha Exhibition and Convention Center (DECC)• Maintaining & technical assistance for hardware systems including Desktops, Laptops, Printers, VOIP Phones, other peripheral devices, and applications support for the end-users at the stadiums and non-competition venues in the FIFA World Cup 2022.• Manage incident tickets raised in ITSM tools such as BMC Remedy, and FIFA - Service Now.• Coordinate and communicate with the suppliers/vendors to resolve operational and technical issues.• Coordinate with suppliers for the printer/VoIP Bump In and Bump Out process.• Troubleshoot PMS (Printer Management System) issues in the stadium.• Implemented Printer Management Dashboard to check the Printer's online status and toner levels which are in FIFA network.

Colombo 02

Sri Lanka

Achievements:• Implemented DMS (Document Management System) and SAP-Fiori.• Conducted Microsoft Word/Excel/Outlook training sessions more than 250 employees.• Introduced & implemented the digitalization of Salary, Bonus, Increments and Attendance slips generation which was done manually & was time consuming. It also saves paper works & increase the efficiency of work. • Developed an Inventory Management system to monitor the Printer Toner & Cartridges stock and the distribution details.• Implemented a system to inform of Birthdays of employee to the management. • Have done several improvements to enhance data collection systems such as SAP for PMDs and HO.• Implemented “Quality Test Report” Dashboard for PMD I, which was done manually & was time consuming. It also increases the efficiency of work.• Developed “Timeline Calendar”, “Personal File Generator”, “Salary Preparation” systems for HR department.• Developed a “Withholding Tax Certificate” generator for Finance department.Role: Troubleshooting and Maintenance Desktops, Laptops, Printers and other hardware equipment. Maintaining and updating the company web site. Configuring Video Conference system. Managing backups. (Tape backups and SQL backups) Installations of SAP/BI, Micro Image salary system and other software. Create company presentations and design Posters/Banners/Cards. Working with ios / android operating systems. (Phones/Tablets/Booklets/ipads/etc)  Report designing (Excel Macros & VBA, MS Access)  Troubleshooting LAN/WAN issues. Active Directory user authentication and Outlook Email configurations.  CCTV System. (DVR configuring, Monitoring and Backups) Training MS Office 2010 package, Windows 7/10 and other software for employees in the organization. Administrator of the Document Management System and the SAP FIORI mobile version.

Sri Lanka

 Troubleshooting and Maintenance Desktops, Laptops, Printers and other hardware equipment. Managing backups. (Online/Offline Oracle backups, Tape backups and SQL backups) Installations of SAP/BI, Micro Image salary system and other software. Report designing (Excel Macros & VBA, MS Access)  Monitoring the IT consumable items, Virus guard updates and MS licenses. Troubleshooting LAN/WAN issues. Active Directory user authentication and Outlook Email configurations.  CCTV System. (DVR configuring, Monitoring and Backups) Training MS Office 2010 package, Windows 7 and other software for employees in the organization.

Sri Lanka

Worked for Nestle Lanka PLC (Finger Tips Computer (Pvt) Ltd) Handling & troubleshooting all the issues of Nestle SDS (South Asian Region Distributor Solution System) of 13 Distributor points. Training SDS Operators. (Daily Billing, Stock Management/Adjustments/Transfers, Market Returns/ Stock Rotation, Discounts, Trade Collection, Promotions Applying, Loading / Unloading, New Outlet/Vehicle/Salesman/Route Creations, Company Receipts, Salvage and Reports) Version Upgrades, SQL backups, Daily Synchronizing checking & Data Validation, System Audits and Reverse Calculations.

Sri Lanka

Sri Lanka