Lead several cost-saving projects, introducing project management skills and understanding of the trial processDeveloped and presented qualitative trend analysis processes which expanded my viewpoint on the industry as well as developed presentation skills Completion of cross-functional industrial placement student project on communication to core operatives, as well as the development of onboarding process for upcoming Placement Students

Developed and tested new processes for floor management has fostered an innovative mindset and allowed the opportunity to use problem-solving skills in a business scenario. Regularly handled complaints and demanding situations, teaching relationship management and conflict resolution. Entrusted with responsibilities in cash handling, stock management, setting up and closing as well as ensuring an excellent standard of customer satisfactionDeveloped organisation, prioritisation and communication skills, both with colleagues and customers.

Conducted trial shifts and trained staff in business processes, supervising and supporting new hires with acclimatisation to the role and businessWaited on tables in a high-pressure environment, teaching prioritisation of tasks and effective teamwork. Responsibilities in setting up and closing, as well as serving at buffets and events