Rosie Burt Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Appointed as the CRM Specialist supporting the MS Dynamics 365 application users across the Customer Care, Retail and Professional Sales, Field Service and Marketing teams in Australia and New Zealand subsidiaries. In this role I apply my problem-solving skills daily to address issues and queries, while also showcasing my strengths in stakeholder rapport.

Melbourne, Victoria, Australia

Promoted to support the wider Asia Pacific region following an organisational change and recognition of my successful contributions in supporting the Australia Pacific teams through an operational and digital transformation. Partnered with the regional process lead and global process and system owners to ensure operational excellence for a seamless.

Melbourne, Victoria, Australia

In 2020 I was promoted to the Business Systems Analyst to collaborate and partner with the global continuous improvements team, to further embed and ensure the AusPac region adhere to the global operating model, and contribute to the successful transformation of the global business.

Melbourne, Victoria, Australia

Using my extensive knowledge of the current processes and integrated systems that relate to the Customer Journey, I have been contributing to gap analysis workshops, system testing, change impact assessments and business requirement documentation in support of the global ERP upgrade programme.

Melbourne, Australia

In 2018, I relocated from the UK to Australia to perform the Business Systems Specialist for the AusPac region with a user base of around 300, The systems supported are primarily Salesforce CRM, CPQ and FSM with associated integrated tools such as Order Integration, Order Fulfilment and Logistics to ERP. In this role I increased system utilisation and.

Following the knowledge and experience gained as the CRM Administrator, I was promoted to CRM Data Specialist for Northern Europe to support the technology adoption during a business change and global digital transformation as we piloted the new Salesforce CRM into the region. In this role I worked closely with the user readiness team, documenting change.

After exceeding expectations as the rental team’s CRM super user I was given the opportunity to progress into a business improvements role, working within the Sales and Marketing team as the regional CRM Data Administrator and Customer Experience Champion. In this role I was responsible for ensuring the CRM system was being accurately utilised and the.