Roslyn Wright Email & Phone Number

Georgia, United States

Augusta, Georgia, United States

Augusta, GA

• Responsible for working in home with clients to maintain a safe, secure, and healthy environment. Assists clients with personal services such as dressing, grooming, and medication reminders.
• Monitors client’s condition by observing and reporting physical and mental state, maintaining concise records of client information, and notifying nursing supervisor of changes or unusual issues.
• Ensuring confidentiality of client and company records, while adhering to professional standards and policies.

Augusta, Georgia

• Responsible for completing requests and addressing inquiries via multi-line phone system or in office visits. Schedules Home Health Aides to meet operational requirements while monitoring their performance.
• Assists with keeping nurse owners apprised daily of any issues concerning clients, Aides, Case Managers, and/or the public. Maintains inventory and equipment for daily operation within the facility.
• Provides transportation, aids clients, prepares and serves meals, while completing all other assigned tasks within the facility
• Maintaining complete and thorough records, while processing all paperwork and correspondences between office and Case Managers concerning clients. Responsible for coordinating transportation with third party Company on.
• Attends quarterly meetings offsite as well as monthly phone meetings to assure compliance by agency. Ensures confidentiality of client and company records, while adhering to professional standards and policies.

Augusta; GA

• Strengthened oral and written communication skills to aid and surpass customer expectations while providing assistance with billing inquires, complaints, and other customer related inquires in an inbound and outbound.
• Offered floor support to agents and assisted with escalated consumer issues to ensure satisfaction for all parties involved.
• Extensive data entry using company based programing while protecting the clients’ privacy ensuring client retention.

Augusta, GA

• Provided excellent customer service for all customer inquiries and concerns. Developed and executed a more efficient method of completing the end of shift process, creating a more cohesive transition at shift change.
• Managed multiple locations, provided training to agents in order to complete all tasks accurately and expeditiously, while posting payments and completing other data entry tasks. Responsible for check balancing.

Medical Administrative/Executive Assistant And Medical Secretary

Certificate Medical Administrative Assistant, Medical Office Assistant/Specialist

Certification, Nursing Assistant

Refresher course to renew CNA certification

Diploma, Medical Secretary

Earned Diploma as a Medical Secretary and obtained certification in Medical Terminology

Associate'S Degree, Human Services

Earned credits toward Associate Degree in Human Services/Early Childhood Education