Group Data Management Standards Project: January 2018 – Present- Lead Analyst on data quality rules & controls of data elements related to client investment products.- Liaised with data issue stakeholders at a detailed operations level through to high level for business area directors.- Organised shadowing sessions with operations stakeholders to uncover risks with existing processes and proposed proactive & reactive controls.- Modelled strategic solutions to investment data issues to improve existing account request integration to minimise manual data entry and improve client experience.Client Data Remediation Project: November 2016 – Present- Built a reputation for being the wealth client data expert and led knowledge share sessions with new colleagues and projects.- Analysed and managed complex client relationship remediation exercises to resolve front office and client issues.- Embedded incident resolution processes within support teams for prompt resolution of data issues.Wealth Client Onboarding Platform: November 2016 – Present- Integrated the Agile concepts of team daily scrums and release retrospectives into team culture.- Championed and supported the adoption of JIRA within the team to track work items and replace the existing Excel tracking solution.- Drove the adoption of Confluence for logging requirements and for “live” documents such as Working Group packs that pulled dynamic data from JIRA.

- Responsible for transformation of existing contact centre telephony solution to align to new regulatory bank transformation goals.- Ran monthly working groups to engage with business & operations contacts to ensure continued engagement.- Utilised user stories to illustrate requirements to senior stakeholders to elicit gaps in requirements and prompt discussion on potential impacts of change.

Provided project management and business analysis consultancy services to major companies operating within the UK, specifically- BNP Paribas- Barclays Wealth and Investment Management

- Part of the management team for a global database.- Liaised with international business teams to facilitate trading in downstream systems.- Responsible for daily production KPIs and monthly reports.- Providing database extractions and analysis.- Automation of manual tasks to improve efficiency.