Ross Baker Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Area

Solo Supporting an office staff of 200+ users and making onsite visits to Brookfield's 20+ sales offices.Personally providing IT support for Brookfield's Austin and Phoenix branches.Managing relations with vendors for print services, A.V. setup, home security systems and presentation software deployment.

Austin, Texas Area

Worked on the Professional Services team, developing custom web forms for small credit unions and financial institutions.Utilized HTML, Javascript , JQuery, Python, SSMS 2012, and XML during the installation, development and modification of the web forms.

Austin, Texas Area

Trained with Python, HTML and XML creating projects within a group setting.

Austin, Texas Area

One of a two member National Helpdesk team that supports all technical needs for employees at Q2ebanking. Recieved a company wide "Make a Difference" award within 6 months of employment.Set up new employees in Active Directory with appropriate group settings.Maintained the company’s Avaya Phone server as well as the Continuum security badge system.Managed company terminal servers, print servers and created VM’s for users in VSphere.Administered company Exchange server, Lync server and employee Verisign VIP tokens.

Helped customers and business owners decide on what computer would fit their needs.Taught customers how to use Microsoft operating systems and programs.Helped customers with troubleshooting questions on both software and hardware for computers and printers.Repaired laptops and desktops with varying hardware and software issues.Provided technical support for customers in house and over the phone.Built custom desktops for consumers and refilled ink cartridges.

Handled merchandise returns and exchanges and taught employees how to provide a better shopping experience for customers.Opened and Closed the store according to business hours and had access to company safe in order to make bank deposits and take money out for expenses.Made detailed lists of objectives for employees to complete during their shift and collaborated with other managers to make the store run as smoothly as possible.

Provided satisfactory customer service and prevented theft by analyzing store weaknesses.Trained new employees and helped boost sales team morale in order to achieve sales goals.Up kept store standards and followed guidelines according to company policies.