Led the firm; managed operations, budgets, forecasts, IT and supervised accounts and paralegals, premises, facilities, HR, accreditations (Lexcel, APIL, IIP, Law Society), held COLP and COFA positions, complaints and data protection, procurement and suppliers Assigned group executive role as Practice Manager for 3 different firms:-- Integrated processes/practices, encouraged collaboration on referrals, staffing and expansion of services - Managed acquisition; invested in people, processes and systems and sold 2½ years later at a profit- Dealt with the reorganisation and restructure along with long term future planning Member of board; agreed budgets, forecasts and management information, monitored expenditure and costs, dealt with banking to minimize expenditure and maximise profit Presented to board on IT improvements for increased productivity; implemented software for mail scanning, realising 93% paperless files and remote access to support flexible workingDeveloped IT infrastructure and case management system; implemented changes to framework; devised and led projects on server enhancements, workflow/processes reducing overheads by 25%, whilst increasing efficiency and profit Created and implemented IT disaster recovery planImproved internet and seamless connectivity between UK locations; tendered for providers; achieved a secure, reliable, faster networkTrained employees on system usage; conducted one to one meetings, group sessions and webinar coaching; achieved positive engagement across all teamsCompleted applications for brokers and insurers for PII renewal, negotiated terms and conditions, SRA practicing certificate and firm’s authorisation renewalDevised performance analysis reports, driving support for advertising, increased staffing and promoting investment interestUsed lateral thinking to resolve IT, people issues, processes to expedite solutions effectively and efficiently