Ross Jackson Email & Phone Number

Newark, Delaware, United States

Wilmington, Delaware, United States

- Designed and successfully deployed data tool using Excel and SharePoint, to be used by internal teams to scrub client data and ensure Full-Service Team gets accurate license information- Data tool is now a billable product that generates revenue for CSC.- Data tool catches errors up-front, saving Full-Service team time spent paying violation fees, reinstating licenses, filling out license applications, paying court fees, etc.- Data tool catches errors in client-provided data, allowing for license renewal without delinquencies, which saves clients from paying violation fees- Review and audit client license data for accuracy, and perform corrections as needed- Train internal personnel on using the reporting tool- Monitor Salesforce queues to track trends- Manage Salesforce workflow and assign tasks to internal personnel- Perform final project audits prior to client handoff to Full-Service Team

Wilmington, Delaware, United States

- Managing the portfolio of business licenses for 50+ Corporations and LLC’s- Oversee a team of 5+ Customer Service Associates to ensure timely renewals and applications of varying business activities. Including Food Establishment licensing, Retail Sales licensing, and Motor Vehicle Distribution licensing- Assigning daily work to the Customer Service Associates- Utilizing Salesforce to effectively communicate with clients on a daily/hourly basis- Cross-departmental communication to ensure all teams are assisting the client with specific requests for Secretary of State Business Registration- Communication with Local, County, and State level jurisdictions to resolve any deficiencies regarding business license applications and renewals- Weekly calls with clients to provide status updates in the renewal process- Working with clients to open new business locations to ensure licensing compliance

Wilmington, Delaware, United States

- Working as an initial point of contact for customers. Assisting with various banking needs while finding a need for our products and building a memorable customer experience- Communicate efficiently with back-end teams to effectively assist with customer disputes and requests- Maintain up-to-date knowledge of financial products and business practices- Utilize multiple systems to best serve customers with identity verification, account security, and website troubleshooting- Building rapport to make each interaction meaningful and effective