Ross Jackson Email & Phone Number

Newark, Delaware, United States

Wilmington, Delaware, United States

- Designed and successfully deployed data tool using Excel and SharePoint, to be used by internal teams to scrub client data and ensure Full-Service Team gets accurate license information- Data tool is now a billable product that generates revenue for CSC.- Data tool catches errors up-front, saving Full-Service team time spent paying violation fees.

Wilmington, Delaware, United States

- Managing the portfolio of business licenses for 50+ Corporations and LLC’s- Oversee a team of 5+ Customer Service Associates to ensure timely renewals and applications of varying business activities. Including Food Establishment licensing, Retail Sales licensing, and Motor Vehicle Distribution licensing- Assigning daily work to the Customer Service.

Wilmington, Delaware, United States

- Working as an initial point of contact for customers. Assisting with various banking needs while finding a need for our products and building a memorable customer experience- Communicate efficiently with back-end teams to effectively assist with customer disputes and requests- Maintain up-to-date knowledge of financial products and business practices.