BDM for a Registered Training Organisation dealing predominantly within the Oil & Gas and Civil Construction Industry. Successfully negotiated multiple business contracts ensuring the continual work flow and financial security of the organisation. In-depth knowledge of all running aspects of the RTO and assisted in the development of training packages and tailoring training for our individual clients. Attended industry networking events to broaden and enhance the company profile to generate interest in the RTO. Continued and improved relationships with existing clients through providing ongoing support and training solutions. Planned persuasive approaches and pitches that assisted in convincing potential clients to do business with the company.

Independent contractor for AIA (RTO) providing training within the construction industry. A part of my role with AIA involved working directly with new and potential clients to sell and/or promote government funded/vocational training packages or corporate/fee for service training. Further to this I worked closely with clients advising on training solutions and tailoring training packages to suit their business needs.Developed specific training packages as well as training modules covering a wide variety of subjects from Plant and Machinery, Occupational Health and Safety, Procedures and Electrical. As a training provider I was required to frequently evaluate and adapt the training programs to incorporate client feedback and changing requirements.

Sales Representative for Queensland, Western Australia, South Australia and Northern Territory working autonomously to service the Vocational, Educational and Training sector. Clients included TAFEs, Registered Training Organisations and Library Suppliers. Provided educational publications for instructors to use for their Nationally Accredited courses that closely mapped the subject and course that they were delivering. Successfully achieved the territory budget target of $1.2 million. Through building solid relationships with new clients and maintaining existing clients, I was able to gain the trust and credibility required to enable Cengage to take market share in a very competitive area. Worked closely with clients to assess their resource needs and provide suitable Learning Materials and accompanying Instructor and Student Resources.Attended 5 bi-annual Cengage Learning Sales conferences where we were given sessions on product knowledge, sales techniques and industry requirements. I also attended in two consecutive years the Western Australian Training Forum conference to promote our products to over 1000 people from TAFE and RTO’s.

Worked as an independent contractor for AIA to provide training as required within the construction industry. Assisted in the selling of tailored packages to businesses promoting government funded/vocational training or corporate/fee for service training. Developed multiple Power Point training modules covering a wide variety of subjects from Plant and Machinery, Occupational Health and Safety, Procedures and Electrical.

Corporate sales manager working closely with architectural firms in South Australia to assist in the specification of high end furniture, lighting and fittings for their fit-outs. Working with the interior designers and the architects to find products and solutions suited to their requirements, account budgets, commercial grade restrictions and lead-times. This required vast product knowledge with selections from over 30 overseas suppliers. Some of these suppliers included: Corporate Culture, KeZu, Gineico, Inline, Join, M-03, among many others.Through developing close relationships with my firms, I was able to provide the successful nomination of products for many fit-outs. Further to submission of the product possibilities, I was required to follow up on all aspects of the successful order, including: order placement, checking lead-times, follow up, receiving of orders, freight and delivery of items to site.My role also involved maintaining all aspects of the Gallery itself, including set up for numerous Exhibitions and Product Launches, lighting, general maintenance, replenishing of stock, ordering of stock, and deliveries around metro Adelaide. I was also counted upon to maintain the computer system including dealing with network problems, the creation and mail-out of e-cards, exhibition invites and lay-out of the developing Aptos Cruz website.

As an employee at the Design Gallery my role was to offer exceptional customer service and sales to our key clientele. I pride myself on offering the highest level of service and scored the top customer service rating on the Beaumont Tiles National Assessment Awards. I achieve this through working closely with architects and interior designers as well as builders to help them achieve cutting edge design options. My position as Assistant Manager involved opening and closing, banking, product pricing, merchandising, stock take, rostering and staff supervision. In addition to being Assistant Manager, I was responsible for training new employees on the computer system and practical issues including sale styles and approaches as well as remaining a competitive sales assistant in a busy store.

*Conduct customer training on Quicklaw and LexisNexis products and services (French and English), including training for law schools and colleges. *Travel to locations within throughout Canada to provide training and technical support.*Coordinate the provision of training and the dissemination of information and/or documentation to assigned law schools and colleges pursuant to the Quicklaw and LexisNexis academic program.*Conduct on-site customer visits to provide technical support and training.*Provide reference and search assistance to customers by telephone, in person and through email (French and English).*Troubleshoot and provide technical support relating to all aspects of using Quicklaw.