- Developing and improving features on current Newpark products.- Developing and planning new products to improve the Newpark system.- Using a ticket log system to track queries.- Adapting and improving software to the customers needs.- Supporting Technical Support with assisting customers.- Suggesting alternative resolutions to customer queries.Skills developed:- Improved C#, C++, SQL & WPF knowledge.- Understanding a customers needs.- Building relationships with customers and third party companies.- Confidently passing on information.- Strong grasp of office procedures and practises.- Exceptional multitasking and prioritisation skills.

- Supporting on-call engineers across the country.- Dealing with customer queries over the phone and via email.- Using a ticket log system to tract queries.- Help train new employees.Skills developed:- Communication skills.- Phone and email etiquette.- Time Management.- Working independently towards a solutions.- Working as a department efficiently and effectively to support customers.- Presentation and teaching skills.