Ross Keys Email & Phone Number

Colorado, United States

Fort Collins, Colorado, United States

• Responsible for all branch compliance procedures resulting in the highest accuracy rate within entire organization.• Analyzed sales and service trends to establish patterns of behavior within client base and forecast future results.• Lead and present data in weekly, monthly, and quarterly manager meetings that included executive level management.• Trusted to provide consultative guidance regarding mortgage loan products, while collaborating with mortgage department to find beneficial solutions for members.• Managed a team of 6 employees while collaborating with other departments in a fast paced customer driven environment.• Trained and mentored highly effective teams to consistently achieve 100% sales and service standard goals.• Responsible for handling all escalated situations with members and provide direct support to other short staffed branch locations.

Colorado, United States

• Performed at high level within multiple different departments while increasing interdepartmental communication.• Managed over 20 employees in front end service department, as well as resolving any customer complaints.• Responsible for creating and maintaining daily/weekly schedules for entire department.

Bachelor Of Science - Bs, Mathematics And Statistics

Associate Of Arts (A.A.), Business

High School Diploma

Activities and Societies: Baseball Team