Head Of Operations
Current• Optimized a banking-as-a-service (BaaS) platform by managing relationships with three partner banks, ensuring seamless collaboration and innovative solutions, resulting in a compliant program• Streamlined customer onboarding by implementing comprehensive KYB and KYC processes, coupled with transaction monitoring, driving a 95% reduction in onboarding time• Managed company books and records, resulting in accurate financial reporting and informed decision-making• Drove software enhancement by consistently providing valuable product insights to the engineering team resulting in increased customer satisfaction and accelerated product growth• Established a newly registered investment advisory entity by completing an SEC audit and crafting all legal documents with outside counsel