Ross Michael Email & Phone Number

Bristol, Gb

Virtual

Virtual

Managing mixed traffic travel spend and program management, Travel is not only my business it's also my passion, I find no greater satisfaction than ensuring that my clients are treated to a truely first class service delivered by colleagues who really are ''People Going Further''.

London, Bristol United Kingdom

Managing mixed traffic travel spend and program management, Travel is not only my business it's also my passion, I find no greater satisfaction than ensuring that my clients are treated to a truely first class service delivered by colleagues who really are ''People Going Further''.Shortlisted for the prestigious Business travel awards Travel team of the Year 2019/20 in conjunction with major customer.Part of People Awards - Account management team of the year highly commended.Working closely with our operational leads to ensure that a truest first class, best value for money service is delivered.Constantly striving for customer excellence through continuous improvement - standing still is not an option.Budget management and input and management of P&L Supplier Management and Rate / fare negotiationMarketing and Supplier advertising both online and via the operational teams Project Management with in-depth experience in a multitude of projects allowing me to apply my skills and knowledge to any situation

Team Management (60 plus colleagues) including,* Recruitment* Staff development* Process development and change management* Budget responsibility for operational P&L including write off management * Performance managementPlanning and project ManagementImplementation of new business and changes to existing products and servicesSales and RFP/ Bid supportManaged relationship within tri consortium of client delivery working with third party OBT and Profile and Data management company.Supplier management both day to day and continuous improvement Marketing initiatives and driving of key supplier activity

Ministry Of Defence - Abbeywood

Team Management Management of frontline customer facing travel department serving 10,000 plus travellersProject and Change managementOffice Management including team development and integration to TMC from previous roles working for FM companyDeimplemtation and transfer if business and processes to central function.

Lloyds Banking Group (Incorporating Scottish Widows/Hbos And Lloyds Offshore)

Working within the implementation team of the HRG A1 project from day one planning to role out and training.

Senior Business Travel consultantVarious aspects of traveller managementDeal shaping and drivingAdministrationManagement of own performance and budgetNominated for Business Travel consultant of the Year during my time with FCm working with Lloyd’s Banking Group.

Hrg Management Development Programme, Operations Management And Supervision

Prestigious Training programme for nominated colleagues sponsored by senior management Varied Modules promoting all aspects.

Nvq Level 2 And 3, Travel And Tourism

Travel training company modern appretiship programme - United Kingdom

Education record

GCSE x 9