Ross Mitchell Email & Phone Number

Columbia, Maryland, United States

Westminster, MD

• Provide 1st level supporting 2000+ users over the phone, remotely, and in person for users running Windows XP and Windows 7 based pcs and laptops
• Assisted users of Citrix applications as well as users of various applications in the McKesson suite of healthcare products
• Desktop computer assembly and installation of software including operating system, productivity, and security software for hospital employees
• Maintaining of hospital inventory including pcs, laptops, monitors, and printers
• Active directory administration consisting of adding/removing users and devices using both Windows Server 2003 and 2008
• Support of mobile devices including smart phones and iphones with such tasks as adding devices to local networks and email setup

Glen Burnie, MD

• Perform backup procedures to facilitate recovery and security devices. Provide System security support for the Maryland Department of Transportation on the IBM mainframe through the ACF2 security software. Including.
• Review daily reports and journals with accordance to the daily SOD duties. Develop Access Control Levels to MDOT assets, by assigning proper protocols; restrict access with limiting the protocols for configured tunnels.
• Monitor network and network device performance and utilization, and modify operating system parameters to improve system performance and response time. Back-up firewall configurations on a periodic basis.
• Generate Bluecoat reports of user*s Internet activity in accordance to request from security coordinators from designated Modals.
• Perform vulnerability scans with Nessus and vulnerability assessment application

• Provide 1st level support over the phone, remotely, and in person for users running Windows XP and Windows 7 operating systems
• Desktop computer assembly and installation of software including operating system, productivity, and security software for company employees as well as clients when it was required.
• Researched and arranged for purchase of new hardware and/or software when necessary
• Inventory of company computer assets for record keeping purposes
• Firewall administration (minimal) on a Barracuda system consisting of adjusting white lists and blocking addresses
• Some active directory administration consisting of adding/removing users and devices using both Windows Server 2003 and 2008

Masters, Information Technology - Information Assurance

MS Information Technology spec. Information Assurance

Associates, Computer Network Systems

Bachelors, Sports Management

Education record