Ross Schofield Email & Phone Number

I joined the Enterprise department of Shawbrook to assist with the onboarding of new applicants within the Financial Crime Team. My current role involves the following tasks:• Prevention and detection of Financial Crime issues as part of the CDD in our onboarding process• Managing and actioning fraud investigations and alerts• Actioning Hunter fraud checks• Creating and completing customer risk assessments which involve investigatingapplicant’s Source of Wealth/Funds, structure of applying businesses, relationship with our bank etc.

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

This role was to assist the Savings team with their workload as I took on the lead with their KYC project which involved investigating customers that had held accounts for over five years, reviewing the security alerts on their accounts to ensure we held all the relevant information to meet the bank’s regulators standards. The role involved:• Review the list of Politically Exposed People that were flagged up on the Shawbrook system and investigate if any due diligence was required on their profile based on their risk level.• Reviewing any withdrawal requests we received that had to be investigated and approved before they could be released. This required requesting relevant information and creating a case for each request and deciding if the funds can be released which would be dependent on the investigation findings.• Created powerpoints and spreadsheets to share my data to senior management on a monthly basis to review my progress.

Glasgow, United Kingdom

Craigforth, Stirling

After hearing about a job opportunity I left Direct Line Group to go back into my previous role: • I helped carry over some of the tasks to Prudential Mumbai to help increase their workload.I was selected, due to my experience in the tasks they were moving across, to licence the senior employees in Mumbai in the issuing of the letter of authorities.• I was responsible for checking the completed tasks the employees had completed and make sure that they were following the correct process using the process notes I created. If there were any errors in their work then I had to feed this back to the worker to erase the problem and stop them repeating the mistake.

Glasgow, United Kingdom

As there were no available roles in Prudential after my apprenticeship, I joined Direct Line as a Travel Claims Handler for 3 months. I left as I got selected for a role back in Prudential in the same role I worked in my apprenticeship.

Craigforth, Stirling

I joined the Prudential apprenticeship course straight after I left school, the role included: • I was responsible for processing and updating customer sensitive data such as marriage and death certificates.• I handled the issuing of the Letter of Authorities which involved contacting other financial services suppliers to request authority into a mutual client’s policy in order for the team to complete a transfer summary. I would also chase the external financial providers for any outstanding information that the team required.• I gained my Business Administration Level 3 qualification which involved delivering a presentation to senior management and completing various workbooks that are all related to the workplace.

Business Administration Level 3

As an apprentice I had to fit in completing various workbooks that were relevant to the workplace I was in. I also had to research.

Education record