Delivering and supporting the E.ON business improve the the Customer Experience through supporting the improvement of Quality Performance and Compliance across Residential and B2B. Currently supporting the Debt Resolution business and outsource partners deliver against key KPI's in line with our E.ON group strategy in improving people's lives at all levels.

Working with all levels of stakeholders to generate collaborative ideas, process improvements, create design concepts and vision inline with the E.ON UK strategy of improving people's lives. Analysing a variety of customer touch points, insights and a variety of data sets to fully understand customer pain points and make complex problems simple by designing solutions to improve the customer experience.