Assisting with the embedding of the 1st line of defence within Commercial Insurance CPUM Suncorp

• Assist in the embedding of the 3 Lines of Defence Model in Suncorp General Insurance Line of Business• 2nd Line of Defence Reviews of agreed areas of interest in General Insurance (GI)

Assist in the embedding of the 3 Lines of Defence Model in Suncorp General Insurance Line of Business2nd Line of Defence Reviews of agreed areas of interest in General Insurance (GI)Achievements:three reviews conducted as lead, (including both Personal and Commercial insurance)identified process improvement opportunities for departments to mitigate riskincrease risk awareness in the Divisions through providing education and background on risk activitiesGI CRO member of the Employee Promise initiative run through Personal Insurance.

(for CI Corporate Portfolio & Underwriting Management (CPUM) and PI Customer Product & Pricing (CP&P))GI Risk & Compliance (GI R&C)Accountabilities:the main point of contact for the divisions on riskstarting point to drive all risk & compliance initiatives from GI R&C through to the businessto provide risk & compliance solutions to issues raised by the divisionsQA program complianceRisk ProfilingADDeRS review and adequacyBCP updatingControl testingPDS issuesAchievements:drove the development of the relationship to improve the business recognising GI Risk & Compliance as a key stakeholder and advocate for the business in mitigating their risks reviewed the Customer Product and Pricing (CP&P) Operational Risk Profile at divisional level by producing a version at department level and rolling up to divisional level.

Risk Solutions - Portfolio (Corporate Underwriting) Centre of Excellence (CoE).; the main point of contact for the divisions on riskstarting point to drive all risk & compliance initiatives from GI R&C through to the businessto provide risk & compliance solutions to issues raised by the divisionsQA program complianceRisk ProfilingADDeRS review and adequacyBCP updatingControl testingPDS issuesAchievements:provided risk solutions as required to the Senior Leadership team of the Corporate Portfoliofacilitate new product initiatives progression through GI CROensured risk initiatives were completed with full engagement of the division

Corporate Property and Liability.four direct reports, two staff in Sydney and two in Melbourne.Accountabilitiesoversight of the Underwriting self audit programmanaged the risk profiling and control testing activitiesreferral point for all risk and compliance issues within the BUco-ordination and dissemination of all risk issues to the businessmanaged a team processing Commercial Property and Liability classes and also provided support service to the National Corporate teamAchievements:embedded the culture of Risk and Compliance within the Business unitthe production of the Corporate Service and Monitoring database which is still used today and was a very cost effective solution to a problem.successful secondment roles at various periods to the Risk and Compliance team leader role for the Division overall

NSW Branchseven direct reportsAccountabilities the management & strategic direction of a group of brokersresponsible for growth and productivity of all brokersmanagement of a team of 7 processing NSW broker businesscoordinated all activities for a group of brokers, quoting business, handling administration, credit control and ongoing new business generationAchievements:getting the credit control well under objectives for this group of brokersculling under-performing brokers as required.maintaining benchmarks for policy production and issuance within KPI's set.

NSW branch.ten direct reports Accountabilities management of all services for the NSW underwriting teamsensure the integrity of all statisticsAchievements:moving of the whole branch from Chatswood to the City in February 1998

name changed again to reflect the new management structure. Handled. Accountabilities the major commercial business package product for NSW management of the service team within the NSW areaAchievements:involved in development of rating and underwriting guidelinesinvolved in training and change of mainframe system to Protect. This did not come to fruition initially but involved a lot of culture change or preparation for change within the team.Specific details to this application:My main skill lies in relationship building and embedding a co-operative spirit within the teams I deal with.I have worked within the Commercial Portfolio and Underwriting Management team previously and have existing relationships with many of the divisions teamsI have previously worked with CPUM business representatives to establish process documentation and control testing regime.I have existing relationships with GI CRO, Group Business Continuity, Internal Audit and also some Risk and Compliance and QA staff in other divisions.My understanding of the Group policies and frameworks and legislation that underpins them is not my strongpoint but obtaining this detail and facilitating education of the Senior team on how they interact with this framework is an achievable objective.