• Create training video content• Create eLearning materials for internal use and dealer/integrator consumption• Create written documentation

• Program Market Research surveys using Python and XML• Manage projects and users within the Decipher platform• Automate results weighting using Python

• Monitor industry news and market trends• Make product presentations• Work with financial reporting and forecast data• Manage price book and database information• Work with marketing to create and/or finalize web or print materials• Work with third-party developers and hardware suppliers on support and integration• Forging relationships with sales channels

•Provide support by phone, email and remote sessions•Support for hardware issues (RAID, analog capture boards, hard drives, serial control)•Support for software issues (network communications, exacqVision software, Windows, Linux, AD/LDAP integration)•Proficient in configuration and troubleshooting exacqVision Client, Server, Web Server and ESM•Configuration of IP and Analog security cameras (Axis, Arecont, Illustra, ACTi, Samsung, Panasonic, Sony, Vivotek, and many others)•Author Knowledge Base articles•Knowledge of product lines

•Provide support by phone, email and remote sessions•Support for hardware issues (RAID, analog capture boards, hard drives, serial control)•Support for software issues (network communications, exacqVision software, Windows, Linux, AD/LDAP integration)•Proficient in configuration and troubleshooting exacqVision Client, Server, Web Server and ESM•Configuration of IP and Analog security cameras (Axis, Arecont, Illustra, ACTi, Samsung, Panasonic, Sony, Vivotek, and many others)•Author Knowledge Base articles•Knowledge of product lines•Have created training devices for lab simulation•Designed and built my own peripheral devices for feeding serial data or control of PTZ cameras

•Photographer/Illustrator/Digital Artist•Created and maintain website•Maintain Facebook social media presence

•Respond to help desk tickets•Provide routine maintenance to equipment•Perform network wide software updates and deployments•Provide training on proper equipment usage•Active Directory object management•Perform data backups•Run network cable

CompTIA A+Windows Server 2008 Active DirectoryWindows Server 2008 Network InfrastructureWindows Server 2008 Server AdministratorCisco CCENTCompTIA Security+

•Worked directly with claimants to investigate property theft claims•Investigated coverage pertaining to multiple policies•Inspected loss locations and completed estimates

•Deployed field personnel and assigned claim workloads•Responsible for stand-by 24/7 weather monitoring and storm deployment•Created and maintained personnel rosters•Led projects to and worked with internal web developers to create online rosters and tools•Coordinated Non-Claims Volunteer Corps•Worked with external vendors in developing Peril Mapping utility•Created regular reports on catastrophe impact on claims and monitoring of weather

•Traveled nationwide to storm sites•Worked directly with claimaints to adjust property losses•Negotiated with contractors•Investigated coverage pertaining to multiple policies

•Managed sales floor team members•Responsible for setting and maintaining department displays and inventory•Directly assisted shopping customers on sales floor•Assisted in stock room management

•Instructed six classes of up to 35 students•Coached athletes in developing strength, flexibility and coordination•Directed before and after school training programs•Assisted in planning and production of Central Indiana Powerlifting Championship and USAPL Powerlifting Championship