Rossana Menezes Email & Phone Number

St. Catharines, ON, CA

Ontario, Canada

Remote

WordPress.com, WooCommerce, Jetpack, Akismet.I help WordPress users around the world manage their websites using WordPress.com, WooCommerce and Jetpack and also provide support to our Mobile users on WordPress, WooCommerce, Jetpack and Simplenote Mobile "We don’t make software for free, we make it for freedom."

Toronto, Canada Area

• Consistently prepare legal security documentation
• Communicate and liaise with Commercial Account Managers and Portfolio Managers across Canada in an online community structure to ensure loan fulfillment process is executed smoothly.
• Process financial transactions using BMO systems to advance funds, make routine payments and to ensure upkeep of commercial loans.
• Provide training and guidance to newer employees, communicate process and policy changes to colleagues
• Assess incoming work tasks from the frontline and distribute activities accordingly taking into account the workload and competency of each team member
• Compile and report to management daily total outstanding and completed activities as well as monitoring out of SLA activities.

Toronto, Canada Area

Toronto, Canada Area

• Communication: Experience working directly with clients
• Design: Designed sketches, layouts and graphic elements (printed and online). Image processing and development of newsletter, power point presentations, folders and banner’s layouts;
• Web Management: Supervision, maintenance and update of website content, track website traffic, check for bugs working along with the web developers team. Creation, edition, publishing and update all content on.
• Social Media Management: Twitter, Facebook, Blogger, Wordpress, Tumblr, Linkedin - Layout management, content update.

Toronto, Canada Area

• Answering Inbound calls and making outbound calls.
• Answering customer's e-mails.
• Booking Air tickets.
• Helping customers providing information about loyalty programs (Air France and Accor Hotels)
• Perform filing, data management

Recife Area, Brazil

• Started as a member. Became Corporate Coordinator and worked with local costumers, developing marketing and selling strategies, graphic material production, media relations and internal communication, sales, CR, CRM.

Education record

Full-stack software engineering curriculum emphasizing mastery of core programming fundamentals and problem-solving

Bachelor'S Degree, Communication, Journalism, And Related Programs