Ross Baldwin

Ross Baldwin Email and Phone Number

Call Center Management Professional seeking the right opportunity @
Ross Baldwin's Location
Phoenix, Arizona, United States, United States
Ross Baldwin's Contact Details

Ross Baldwin work email

Ross Baldwin personal email

n/a
About Ross Baldwin

Over 20 years of call center management experience in hotel, cellular and banking industries. Highly effective personnel manager capable of building cross-functional, highly competent, and customer-focused inbound telesales/telesupport professionals. Proven leader who can build teams working towards common goals. Successful in analyzing business processes and implementing effective improvement to impact bottom-line results and enhanced customer service. Principal owner and creator of online edutainment game.Specialties: Call center managment including operations and workforce management, personnel management, budgeting and reporting.

Ross Baldwin's Current Company Details
The Rainforest Rangers

The Rainforest Rangers

Call Center Management Professional seeking the right opportunity
Ross Baldwin Work Experience Details
  • The Rainforest Rangers
    Principal
    The Rainforest Rangers Jan 2011 - Present
    Costa Rica
    Hola! I've been working on a very important project in Costa Rica for over 3 years. The Rainforest Rangers is an edutainment site offering a fun, fast paced game while teaching people about the animals and plants of the rainforest. It's a really fun educational game created to teach kids about the rainforest and conservation! We are trying hard to have a profitable project, so that we can give back to our community and help save the rainforests for the benefit of all!Here is a link to the game! If you or your kids haven't played it yet, please take a look and let me know what you think! http://therainforestrangers.comPlease write me if you have any questions at all! Thank you so much for supporting our efforts! Pura Vida!
  • Volunteering In Costa Rica
    Community Volunteer
    Volunteering In Costa Rica Jun 2009 - Oct 2012
    Costa Rica
    Jan and I moved to Costa Rica in June 2009. Our 1 year sabbatical was extended to over 3 years but has now come to an end! My time teaching physical education in a local, bilingual public school called Escuela Verde was amazing and I will miss the kids and teachers. My Spanish did improve. We have developed an edutainment site about rainforest conservation called The Rainforest Rangers and have moved to Phoenix, Arizona to market our site and build awareness about this priceless resource.
  • Ing Direct Canada
    Director
    Ing Direct Canada Jul 2002 - May 2009
    Toronto, Canada
    ING is the world’s largest banking/financial services and insurance conglomerate with gross receipts of $150B+ per year. I held various call center management level roles serving multiple business units and multiple locations. I was responsible for budgeting multiple units with annual budgets exceeding $15 M. Also, managed implementation of call center technologies required to deliver world-class customer service.
  • Telus Mobility
    Director
    Telus Mobility Jul 1997 - Sep 2001
    Toronto, Canada
    Canada’s second largest cellphone provider with over 7.8 M subscribers. Formerly Clearnet, I was recruited to create a world-class call center with sustainable processes for a fast growing business.In 4 years, we expanded from an organization of 50 staff in one location to over 450 staff in 2 locations.
  • Rogers Communications
    Manager, Workforce Mgmt
    Rogers Communications 1994 - 1996
    Toronto, Canada
    Rogers Communications is a diversified public Canadian communications and media company.I was responsible for providing budgeting, scheduling and telecommunications support for 3 business units with over 300 staff.
  • Delta Hotels & Resorts
    Director
    Delta Hotels & Resorts 1978 - 1994
    Toronto, Canada
    Delta Hotels is a chain of 40 hotels and resorts across Canada, primarily in the 4 star range of standard. I held a number of property level management positions such as Hotel Accountant and Manager of IT Services. My career progressed to Corporate Office positions such as Director, Hotel Accounting and Director, Central Reservations.

Ross Baldwin Skills

Coaching Call Center Customer Service Management Team Building Banking Vendor Management Sales Leadership Time Management Teaching Call Centers Forecasting Training Customer Satisfaction Change Management Business Strategy Strategic Planning Performance Management Customer Experience Team Leadership Customer Retention Leadership Development Recruiting Budgets Sales Operations Operations Management Program Management Process Improvement Employee Training Human Resources Employee Engagement Strategy Crm

Ross Baldwin Education Details

Frequently Asked Questions about Ross Baldwin

What company does Ross Baldwin work for?

Ross Baldwin works for The Rainforest Rangers

What is Ross Baldwin's role at the current company?

Ross Baldwin's current role is Call Center Management Professional seeking the right opportunity.

What is Ross Baldwin's email address?

Ross Baldwin's email address is ba****@****ers.com

What schools did Ross Baldwin attend?

Ross Baldwin attended Keys To The Vault, Ivey Business School At Western University, Ryerson University.

What are some of Ross Baldwin's interests?

Ross Baldwin has interest in Animal Welfare, Education, Environment.

What skills is Ross Baldwin known for?

Ross Baldwin has skills like Coaching, Call Center, Customer Service, Management, Team Building, Banking, Vendor Management, Sales, Leadership, Time Management, Teaching, Call Centers.

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