Carrie Ross Email & Phone Number

Boothwyn, Pa

 -Set up and maintain accounts both internally and on the company website -Prepare monthly reports for customers -Prepare monthly sales and margin type of reports for sales reps -Generate billing and reports for our Managed Print Services customers -Help generate contract and bid pricing and maintain them in our system -Generate Price Comparisons for potential business -Daily use of Microsoft Dynamics NAV (Navision) software -Daily use of Microsoft Outlook, Word & Excel -Utilization of Acsellerate and Sales-i reporting systems -Handle specific needs of certain customers -Assist managers and sales representatives with special projects and tasks -General office duties including filing, faxing, copying, and general housekeeping

Boothwyn, Pa

 -Answer customer calls and emails, politely, professionally and in a timely manner -Enter customer supply orders resolving any issues associated with them -Frequent contact with specific customers, researching products to help meet their particular needs -Set up and maintain accounts both internally and on the company website -Prepare monthly sales reports -Operate “Live Chat” on the company website -Train customers on the use of the company website -Daily use of mainframe applications on the AS/400 operating system -Daily use of Microsoft Dynamics NAV (Navision) software -Assist managers and sales representatives with special projects and tasks -Handle a multi-line switchboard; when needed -Direct calls accordingly and answer general questions -Assist in training new customer service representatives, sales representatives and receptionists -General office duties including filing, faxing, copying, and housekeeping