Ross Gonsolvis Email & Phone Number

Barcelona, Catalonia, Spain

• In my position as a Support Engineer at Mixpanel, I play a role in sharing best practices and debugging technical issues. Some of my main responsibilities include:
• Help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues.
• Respond to customer inquiries via Zendesk email, chat, slack and phone calls.
• Investigate and document bugs and feature requests to share with our Product and Engineering teams.
• Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience.

Barcelona, Catalonia, Spain

• In my role as a Technical Solutions Intern at Criteo, I have had the opportunity to gain a comprehensive understanding of the AdTech industry, using my skills to troubleshoot and problem solve on a daily basis. With my.
• Collaborating with clients, partners, and commercial teams in the EMEA region to deeply understand their needs and requirements while assisting in the integration and maintenance of Criteo products on various.
• Meeting SLAs and KPI’s using tickets and different platforms such as Jira.
• Using a range of different technologies such as HTML, JavaScript and SQL databases, as well as, managing a wide range of data file formats, including XML, JSON, and CSV. Additionally the use of different AdTech.
• Helping to organize different internal open hours for the team as well as providing shadowing and assistance to other members of the team.

Barcelona, Catalonia, Spain

• In this role I formed part of a team that was responsible for ensuring the ongoing performance and safety of the London Underground, I had a diverse range of responsibilities. These included:
• Organizing faults and incidence reports to ensure timely resolution of issues.
• Coordinating technical maintenance by answering inbound calls and emails.
• Providing logistical support for onsite technicians to ensure efficient and effective maintenance work.
• Assisting with outstanding administrative tasks to ensure smooth operations.
• Supporting HR by scheduling and training new employees, as well as establishing a more fair working schedule.

Barcelona, Catalonia, Spain

• During this internship, I helped coordinate different types of events and workshops throughout Barcelona. My responsibilities included:
• Creating and posting events on social media and different platforms, such as Meetup and Facebook.
• Plan and facilitate logistics for all events.
• Troubleshoot any issues that arise on event day.
• Locate resources, visit sites, and assist in pre-event meetings to help staff make decisions about event design and planning.

Barcelona, Cataluña, España

• In this position I worked as an assistant manager to an international clothing brand in Barcelona. In this role I was responsible of meeting sales targets, assisted personal shoppers, accounting, resolving customer.
• Successfully managed two stores
• Meeting and establishing KPIs.
• Collaborated with other companies to achieve common goals and boost sales.

Barcelona, Cataluña, España

• In this job I worked both in company and freelance, teaching different levels of English and exam level content. My responsibilities included:
• Track development and progress of students through feedback and marking pupil's grades.
• Plan lessons and find resources for lessons.
• Use different programs and software for registering grades and online lessons.

Hillingdon, Inglaterra, Reino Unido

In this position I was responsible for providing excellent customer service to guests, taking orders, and ensuring timely delivery of food and beverages.Throughout my time at Wagamama, I demonstrated strong communication and teamwork skills, which enabled me to work collaboratively with other team members to achieve our goals. I also consistently received.

Full Stack Web Development

This web development bootcamp has equipped me with the hands-on skills and knowledge needed to succeed in the tech industry. I have gained.

Master'S Degree, Cultural Resource Management And Policy Analysis

Grado, Sociology And Anthropology