Ross Gonsolvis Email & Phone Number

Barcelona, Catalonia, Spain

In my position as a Support Engineer at Mixpanel, I play a role in sharing best practices and debugging technical issues. Some of my main responsibilities include:•Help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues.• Respond to customer inquiries via Zendesk email, chat, slack and phone calls.• Investigate and document bugs and feature requests to share with our Product and Engineering teams.•Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience.

Barcelona, Catalonia, Spain

In my role as a Technical Solutions Intern at Criteo, I have had the opportunity to gain a comprehensive understanding of the AdTech industry, using my skills to troubleshoot and problem solve on a daily basis. With my key responsibilities being:• Collaborating with clients, partners, and commercial teams in the EMEA region to deeply understand their needs and requirements while assisting in the integration and maintenance of Criteo products on various e-commerce sites. • Meeting SLAs and KPI’s using tickets and different platforms such as Jira.• Using a range of different technologies such as HTML, JavaScript and SQL databases, as well as, managing a wide range of data file formats, including XML, JSON, and CSV. Additionally the use of different AdTech software related to the management of internet cookies and tracking.• Helping to organize different internal open hours for the team as well as providing shadowing and assistance to other members of the team.

Barcelona, Catalonia, Spain

In this role I formed part of a team that was responsible for ensuring the ongoing performance and safety of the London Underground, I had a diverse range of responsibilities. These included:•Organizing faults and incidence reports to ensure timely resolution of issues.•Coordinating technical maintenance by answering inbound calls and emails.•Providing logistical support for onsite technicians to ensure efficient and effective maintenance work.•Assisting with outstanding administrative tasks to ensure smooth operations.•Supporting HR by scheduling and training new employees, as well as establishing a more fair working schedule.•Attending meetings with stakeholders and representing the team in place of management.Through my contributions in these areas, I achieved the following:•Exceeded fault closure targets by 30% for four consecutive months, demonstrating my ability to deliver •results even in a high-pressure environment.•Helped HR establish a more fair and effective working schedule, contributing to a more positive work environment and better staff retention.

Barcelona, Catalonia, Spain

During this internship, I helped coordinate different types of events and workshops throughout Barcelona. My responsibilities included:• Creating and posting events on social media and different platforms, such as Meetup and Facebook.• Plan and facilitate logistics for all events.• Troubleshoot any issues that arise on event day.• Locate resources, visit sites, and assist in pre-event meetings to help staff make decisions about event design and planning.

Barcelona, Cataluña, España

In this position I worked as an assistant manager to an international clothing brand in Barcelona. In this role I was responsible of meeting sales targets, assisted personal shoppers, accounting, resolving customer complaints, the on-boarding and training of staff members, interviewing and hiring of personnel.Achievements:• Successfully managed two stores• Meeting and establishing KPIs.• Collaborated with other companies to achieve common goals and boost sales.

Barcelona, Cataluña, España

In this job I worked both in company and freelance, teaching different levels of English and exam level content. My responsibilities included:• Track development and progress of students through feedback and marking pupil's grades.• Plan lessons and find resources for lessons.• Use different programs and software for registering grades and online lessons.

Hillingdon, Inglaterra, Reino Unido

In this position I was responsible for providing excellent customer service to guests, taking orders, and ensuring timely delivery of food and beverages.Throughout my time at Wagamama, I demonstrated strong communication and teamwork skills, which enabled me to work collaboratively with other team members to achieve our goals. I also consistently received positive feedback from customers and supervisors for my outstanding performance and commitment to the restaurant's success.

Full Stack Web Development

This web development bootcamp has equipped me with the hands-on skills and knowledge needed to succeed in the tech industry. I have gained.

Master'S Degree, Cultural Resource Management And Policy Analysis

Grado, Sociology And Anthropology