Rossi Saenz Email & Phone Number

Austin, Tx, Us

-Provides funded startups with a path to begin using GCP by examining program eligibility.-Delivers outstanding support for startups, VC's, Investors that have encountered operational issues and requests: extensions, upgrades, billing questions, migration of credits, software navigation, scaling guidance.-Team Quality Assurance measures.-Led team in metrics during 2020 - Covid, corresponded diligently to 16k customer cases since program launch.

Austin, Texas Area

-Managed relationships with 250+ property management partners and business owners accounting for 20k+ units, 200 properties of which hit 60% subscriber rate in less than 1 year.-#1 coordinator responsible for over ⅓ customer base for Austin, TX in 2017 alone.-Developed curriculum for product educational sessions resulting in attainment of the highest customer referrals in all 20 active Google Fiber cities since initial establishment.-Increased premium signups by over 30% accounting for 35 upgrades in Q1, 2017.-Executed and coordinated 10+ sales acquisition events a week at all Austin residential properties. -Managed 15 Brand Ambassadors in event execution, asset management, reporting.-Collaborated cross functionally with product strategy, construction, legal, marketing on resolving customer issues, piloted new nationwide programs delivering positive experiences for all.-Educated 15% of low income, affordable housing partners in efforts to break digital divide.

-Advised concepts and best practices to team of 25+ Brand Ambassadors and 4 Account Managers in preparation for city launch within 1 yr of employment.-Instructed In-person walk throughs of common workflows in CSA, Salesforce, and Sign-Ups. -Lead role-plays to replicate real customer scenarios.

Austin, Texas Area

-Managed production of 18 annual nationwide events with 200-3k attendees: Traffic & Conversion Summit, ROI, Equity Investors, Masterminds, Sales Pitch, Kindle Workshops.-Increased attendance 30% above goal. -Secured exhibiting affiliates, sponsors, celebrity keynote speakers and attendees for largest conversion conference in US by Forbes.com.

Clientele: 100+ Fortune 500 Companies and Brands-Analyzed market dynamics, talent pipelines, and hired 50+ employees.-Managed 100+ experiential events relevant to the brand.-Managed budget and compliance and ensured a positive experience for client and consumer.

-Facilitated top quality experiences for residents of Class A property, 550 unit count.-Closed 85% of total prospects and maintained 100% occupancy during employment.-Created monthly promotional events resulting a 70% increase from previous renewal rate.

Bachelor'S Degree, Advertising L Merchandising

Marketing