Ross Jarrard Email & Phone Number

Atlanta

Account management for my larger clients in the Southeast Freight Desk that require a more direct customer service approach.

Sandy Springs, Ga

Oversee and manage the freight operations for the southeastern LTL markets at Worldwide Express. Main focus and responsibility on the Florida markets: Orlando, Miami, Boca Raton, Fort Lauderdale, Tampa, Jacksonville, and Sarasota. I collaborate with my operations team, my area sales managers, as well as all our LTL clients to provide excellent customer service and maintain day to day freight operations.

Atlanta, Georgia

September 27th 2016: Promoted to Team Lead of Atlanta II Operations. Oversee markets within my company as the southeastern operations hub. I work with my team to manage our clients entire freight operations beginning to end, while providing top tier customer service. During my time as a Freight Specialist:Manage the LTL Columbus, OH market to ensure our customers receive the best level of customer service in booking freight through WWEX. Alternatively I work with my friendly team to… Show more September 27th 2016: Promoted to Team Lead of Atlanta II Operations. Oversee markets within my company as the southeastern operations hub. I work with my team to manage our clients entire freight operations beginning to end, while providing top tier customer service. During my time as a Freight Specialist:Manage the LTL Columbus, OH market to ensure our customers receive the best level of customer service in booking freight through WWEX. Alternatively I work with my friendly team to cover the Atlanta, Harrisburg and Albany markets to ensure a seamless interaction between our clients, vendors and carriers. Show less

Atlanta, Georgia

Transportation Management Specialist. Working in client sales to build rapport with new and existing clients, manage accounts, and take the complicated out of logistics. I work with clients nationwide to help make their shipping and freight needs a more efficient and cost affective option.

Atlanta, Ga

As an account executive I work with my team to reach out to special education professionals and place them within school districts with open needs. I specialize in the Pupil Services Group which services disciplines such as school psychologists, special education teachers, teachers of the deaf and hard of hearing (DHH), teachers of the visually impaired (TVI), school nurses and sign language interpreters. We also work in the standard therapy division of speech-language pathology, occupational… Show more As an account executive I work with my team to reach out to special education professionals and place them within school districts with open needs. I specialize in the Pupil Services Group which services disciplines such as school psychologists, special education teachers, teachers of the deaf and hard of hearing (DHH), teachers of the visually impaired (TVI), school nurses and sign language interpreters. We also work in the standard therapy division of speech-language pathology, occupational therapy and physical therapy. Our goal is to make the lives better for those who make lives better. Show less

Atlanta, Ga

End to End Testing and high level understanding and navigation knowledge of Siebel, Oracle Order and Service Management (OSM) provisioning system, Billing and Revenue Management system (BRM)Acted as testing team mentor and liaison between our onshore and the offshore team in Bangalore, IN to seamlessly transfer daily information regarding the test cases at handTook leadership responsibilities within the onshore team and began to operate in sub test groups for testing, process flow… Show more End to End Testing and high level understanding and navigation knowledge of Siebel, Oracle Order and Service Management (OSM) provisioning system, Billing and Revenue Management system (BRM)Acted as testing team mentor and liaison between our onshore and the offshore team in Bangalore, IN to seamlessly transfer daily information regarding the test cases at handTook leadership responsibilities within the onshore team and began to operate in sub test groups for testing, process flow redesign and test case writingPMO responsibilities included updating and distributing weekly status decks to ensure the project handoff stayed within scope, managing the on boarding of fulltime resources to the project, performing administrative tasks on the TeamForge SharePoint site and assisting in the drafting and uploading processes of important project documents that were viewed by our offshore teamBusiness Intelligence: Worked with onshore and offshore teams to redraft, redesign and archive the business process flows for products and processes such as: High Speed Internet, Value Added Services, Wireless products, Business Internet, Business Ethernet, Trouble Ticketing, Real Time DecisionWorked for a large biotechnology client in San Francisco on the Windows 7 Migration Team to migrate 15,000+ client assets from Windows XP and Microsoft Office 2007 to Windows 7 and Microsoft 2010Identified and scheduled, on average, 100 users per day to meet and exchange old PC’s for their Windows 7 refreshHanded off daily reports along with each clients hardware to the overnight Deployment team and aided in the redistribution of refreshed client Windows 7 PC’s the next day so that there was only one overnight period of migration in which the client would receive a loaner laptop to take home Show less

Developed rapport with regular patronsAssisted patrons in various physical activities to provide safetyEnsured upkeep and exceptional cleanliness of the weight rooms

Provided exceptional service to guests in a friendly and punctual mannerEngaged in positive guest relations and customer services to increase satisfaction

Bba, Major In Marketing With Concentration Of Sales & Sales Mgt. And A Minor In Management

Activities and Societies: Member of American Marketing Association, Member of Sigma Phi Epsilon, Member of Delta Epsilon Iota Honors.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: American Marketing Assoc. (AMA) Sigma Phi Epsion Graduated.