Ross Kaufman Email & Phone Number

California, United States

Mission Viejo, Ca

- Manage Operations Team- Manage all aspects of billing and collection- Review vendors and pricing to ensure full compliance- Initiate vendor contracts with all vendors- Have a detailed understanding of MVR’s, Drug Screening, and Criminal Operations- Accountable to the President/CEO for all operations aspects of Americhek

Orange County, California Area

Identify, define, manage, monitor and report on the services and service level required to support and deliver the Help Desk environment Identify the objectives for Help Desk services and their supporting infrastructure. Agree on performance measures and as appropriate, targets. Manage, monitor and report on the performance of the Help Desk Manage any personnel issues as they arise in conjunction with HR colleagues or vendors as necessary Provide exemplary leadership, management and motivation of the Help Desk team and any contractor / supplier staff promoting professional development opportunities where possible Ensure Help Desk staff is appropriately skilled and trained to deliver excellent technical support and customer service Ensure a high level of technical knowledge within Help Desk team members as evidence through turnaround time of issues and ability of team members to think independently as needed Manage the Help Desk staffing levels and task allocation to ensure adequate coverage for operating workloads Ensure relevant Service Level Agreements (SLAs) are in place, managed, monitored and reported Coordinate the identification and resolution of service incidents and problems and where required escalate and coordinate resolution with other IT support teams Identify and manage service improvement opportunities Ensure continuous service improvement is embedded in the culture and working practices of the Help Desk Identify and manage the Help Desk services and subordinate processes, including request fulfillment, user ID provisioning, incident management and problem management

Irvine, Ca

Manage and maintain customer relationships.Provide technical consulting and guidance to customers.Present and sell services to current and potential customers.Develop leads and prospects.Provide onsite and remote technical assistance to customers.Participate in creation, enhancement and deployment of service offerings.Utilize a professional ticketing system for organization of information, support, and time tracking.

Orange County, California Area

I started The Rite Click in 2008 while attending California State University Fullerton earning my degree in Business Entrepreneurship. Learning about new technology with an emphasis on PCs was my hobby and passion The hobby transitioned into a business when the referrals started pouring in from friends and family. Since its inception, The Rite Click has proved to be a great starting point that forced me to learn about sales, marketing, accounting, outsourcing, new technology and its ever changing platforms and hardware.The Rite Click provides technical support, consulting, and training to small businesses and homes in the Orange County area. Examples include: onsite and remote support for all windows operating systems including windows 2000, xp, me, 7, 8, and windows server 2003-2012. TRC also resells new and used hardware and software for home setups as well as new office configurations and upgrades. Other experience includes: -Working with vendors to assist with their 3rd party applications that integrated with client's dental office software, law firm databases, logistics operations management platforms, financial firms crm databases and more -Configuring and testing: wired and wireless networks with equipment such as: Cisco, Linksys, Netgear, Asus, SMC, Trendnet, Ubiquity, D-Link, etc.-Running and terminating Cat5/6 drops to keystones, jacks, and patch panels.-Providing recovery on hard drives with raw data or damaged internals

Developed and coordinated large groupings of information for the NetSuite database running as the back-end for Affinity Living.

IT Assistant