Multi skilled and passionate customer centric manager, who is commercially focused with a strong team ethos, able to build and maintain global B2B Relations, who is experience in working with, and living in, multinational environments. Responsible for, and a firm believer, that both customer facing and non-customer facing functions within a business need to understand the impact they can, and do have, on the overall customer journey. Possessing the skills to influence internal stakeholders how their departments (staff, products, and services) can affect, both positively, and negatively, the customers experience, striving through collaborative teamwork, to provide customers with “excellence” at all touch points. Regularly reviewing departmental, and company procedures to understand the impact they have on customers and the customers’ journey/experience, additionally providing data to support and influence strategic business decisions.At ease communicating at all levels with internal and external stakeholders in developing trusted and lasting relationships. Possess exceptional planning and implementation capabilities, willingly taking ownership of relationships with key customers to ensure the customer feels valued and has a dedicated “turn to” point of contact.Readily accepts responsibility for the team’s performance, their contribution to the overall business performance, strategic aims, including developing and maintaining a diverse portfolio of customers and products and services. Playing a key role in driving and delivering operational and commercial aims across the business, ensuring nothing but world class customer service is always delivered by all members of the business. Working closely with all departmental directors, managers, and their teams, creating cross discipline team cohesion with an enduring commitment to provide customers with a product, and customer service that is “second to none”. Responsible for ensuring cross departmental delivery of business-critical services to ensure that customers’ expectations are exceeded, managing all additional contacts, proactively monitoring customer commitments and appointments, and ensuring all confirmed work orders are analysed to verify correct completion. Proactively helping customers obtain the most value from their relationship with the company, listening to and understanding their needs, resulting in improving the company’s market position and improving top and bottom-line growth, whilst ensuring customers remain satisfied and positive.