Ross Williams Email & Phone Number

Harlow

Harlow, England, United Kingdom

The SES Group provide security and crowd management for corporate clients, community events and even individual use across the United Kingdom.For over 20 years, we’ve been delivering security services for a diverse client base, enhancing and consolidating our superb reputation in the industry.

Donacster

A passionate and commercially focused Business Manager who is at ease communicating at all levels with internal and external stakeholders alike, developing trusted and lasting relationships, with exceptional planning and implementation capabilities, taking responsibility for the service delivered.Ensuring nothing but first-class customer service is delivered at all times by all members of the team, working closely with the Managing Director, all departmental directors, and their teams, creating cross-discipline team cohesion with an enduring commitment to provide a fantastic experience to clients at all points of interaction. Expertise has been gained through a long and wide-ranging career within Aviation and Non-Aviation Security sectors, developing an extensive and pragmatic understanding of the complexities and challenges involved in delivering cost-effective and compliant solutions within the areas of Aviation Security, Training, Compliance, Audits, Inspections, Protective Security and Risk Management. Possessing a wealth of interpersonal, organisational, logistical, commercial, and administrative experience, improving the company’s market position and achieving financial growth, and ensuring existing clients remain satisfied and positive.

Doncaster, United Kingdom

As the company Training Manager, I was personally responsible to the Board of Directors for the management of all operational training output ensuring the training department maintained a professional, flexible and robust department able to deliver high quality training in support of UK and Overseas clients. Working closely with all company departments to ensure training delivery, course design, and training standards were continually developed, maintained, and enhanced and forged close and trusting professional working relationships with the Regulator (DfT & CAA). I provided the board of directors with timely and accurate reports to support business decisions, especially on Legal, Financial, Commercial and Reputational matters, and major development/growth strategies; this included monthly managerial and financial reports, ensuring timely and accurate invoicing.Part of my role was to also conduct Business Development, engaging with clients to ensure their expectations were exceeded and to seek opportunities to expand the company portfolio and build new and productive relationships with potential customers.Additional day to day responsibilities included:• Maintenance, development and delivery of all training products spanning resource management through to client engagement. • The management of the company’s aviation security training department including their welfare, working hours, staff appraisals and related HR issues such as sickness, redundancy, discipline and grievances.• The maintenance of The National Security Training Centre (NSTC) facility and equipment; (both fixed and deployable assists) to ensure training remains deliverable at both The NSTC and remote locations and ensuring all training conducted on and off the premises is in accordance with company Health & Safety policy.

Doncaster, United Kingdom

I was specifically responsible for providing full aviation security support to all In-Flight Supplies, Airport Supplies, and Cargo clients.This role also included being responsible for all associated materiel being used by Redline and within the client domain. I was responsible for developing the client base through strong leadership skills and good business acumen. I also assisted the board of directors in developing the company business portfolio on the marketing and expansion strategy for all aspects of aviation security worldwide. I am was also responsible for ensuring all aviation security processes and deliverables, including Computer Based Training (CBT) products were maintained to the highest standards, and Redline continued to develop a reputation for excellence, quality, and value for money resulting in being a preferred supplier.I maintained a close liaison with the UK national aviation regulator and maintained an established trusted and respected working relationship with appropriate government agencies, liaising with the relevant government and regulative bodies on all matters relating to aviation security training, management and compliance.Additional responsibilities included:• Preparing comprehensive written security programmes which detailed all security requirements specific to the customer which contained written procedures, roles and responsibilities and specific tasks to be carried out by personnel with a security function. The programmes also provided contingency guidelines and direction to the senior management• Conducting covert tests, audits and inspections• Plan and coordinate meetings and deliverables within my area of specialisation

Global

As part of my role as the UPS UK Training Manager, I worked in partnership with the UPS Corporate AvSec training team, including the UPS Global Training Manager: implementing global AvSec training and mentoring of Facility Security Co-Coordinators and Site Security Representatives from across Europe, Asia Pacific and China. Conducting AvSec audits, briefing Corporate and internal stakeholder management of findings and recommended rectifications.• Designing and delivering deployed cargo Aviation Security training and mentoring programmes for 250 + Facility Security Co-coordinators and Site Security Representatives from across Europe, Asia Pacific, and China (Japan, Hong Kong, Taiwan, Australia, South Korea, Philippines, India, Taiwan, Thailand, and Singapore).• Conducting audits of cargo screening facilities across Asia Pacific and China.

Doncaster, United Kingdom

Responsible for the aviation security cargo training requirements for approx. 1200 UPS UK employees throughout the UK. This involved working closely not only with the UPS Contract & Compliance Managers but also with the UPS (Small Pack) and Freight Forwarding Directed Parties, 24 Site Security Representatives (inc their deputies), Human Resources team, and various other service providers e.g. RAPISCAN & SMITHS Detection (X-ray equipment) & MORPHO (Explosive Trace Detection equipment).Role specific responsibilities included:•Conducting Audits & Inspections of the UK Cargo Air network to ensure full compliance with the Appropriate Authority and customers own regulations.•Ensuring UPS Cargo staff are trained to the highest Transport Security Administration (TSA), European Union (EU) & Department for Transport (DfT) legislated aviation security training standards thus ensuring the UPS ground and air network remains safe from terrorist attacks.•Developing and designing a state of the art Computer Based Training (CBT) Threat Image Recognition Training system.•Customer Relations and Service Level Agreements management with major clients throughout the world.•Ensuring the recurrent 24 month rolling aviation security training programme is delivered.•Issue and collate Performance Assessments and On the Job Training reports for all staff fulfilling an aviation security role.•On-Site Training - The tasking and dispatch of deployable instructors to conduct on-site training. •Construct & disseminate Security Training Memos, detailing recent aviation security incidents.•Providing the client with a comprehensive End of Month report. Detailing all training which has taken place, raising any issues and recommending courses of action required. •Subject to client’s requirements: write, produce and deliver bespoke additional elements for inclusion in the training courses.•Project planning & invoicing.

Sheffield, United Kingdom

Commenced employment with Camwatch in Apr 2009 as Projects Manager, in May 2010 promoted to Operations Manager, and latterly becoming the General Manager of the Remote Video Receiving Centre (RVRC).Responsibilities as the Projects Manager included managing a nationwide team of approximately 20 engineering staff; designing complex single and multi-node CCTV, intruder and fire alarm systems, identifying and solving technical problems, and installing our own unique Rapid Deployment CCTV Towers (RDT’s). The role of Operations Manager encompassed the Service Department and the RVRC with an approximate staff base of 70. Both of these roles involved the management of resources (human & materials), logistics, conducting site audits, risk assessments, investigation and reduction of stock loss. Additional responsibilities included ensuring all staff complied with current Health & Safety regulations. A major project was to restructure the RVRC. This involved reviewing processes, procedures and staff performance. The proposed recommendations were accepted by the Board of Directors and the restructure was implemented, with a saving of £80K.Additional responsibilities as General Manager of the RVRC were the accountability for the associated salary budget and all HR issues, including interviewing and recruitment.Other responsibilities included building and improving operational relationships with both internal and external customers, addressing their requests, evaluating their needs, recommending solutions, investigating complaints and ‘up selling’ products & services to deliver a quality service.This involved evaluating, costing and outsourcing certain services of the business; dealing directly with senior management & directors of the third party suppliers.

Kings Cross (London)

Complete autonomous management of the Eurostar security training department, ensuring all training was delivered in accordance with government standards and all objectives were met and delivered to company and client specification, on time and within budget. Responsible for the design, delivery and review of all security training for approx 400 Chubb / Eurostar security personnel and the design of a unique search procedure for the Eurostar trains and developing a close working relationship with the DfT and Control Authorities.

Based In Grimsby (Worked Across The Uk Inc Ni, Cyprus, Qatar & Abu Dhabi)

Advising and instructing security staff from high profile clients e.g. Buckingham Palace, in various methods of security screening and searching. Project management, delivery and design of security training courses. Providing face to face high tech computer based security training and instruction in the recognition of firearms & explosives to UK and overseas clients e.g. Abu Dhabi International Airport, Cyprus Airways, College of North Atlantic - Qatar, UK and Northern Ireland prisons. Liaising closely and working with outside agencies and businesses to secure contracts and develop client’s security training requirements. Responsibilities also included the management of the x-ray image capture team, ensuring quality, quantity and deadlines were always achieved for both UK and international clients.

Uk & Overseas

An exceptionally varied and rewarding career working throughout the world both on peace time and hostile operations, with responsibilities which included:•Ensuring the safety and security (Air Transport, Physical, Personal & Building Security) of the British & various international royal families, government ministers, diplomats & VIP’s in the UK and abroad, whether on military or civilian aircraft.•Ensuring the safety and security of British and international military & civilian personnel and assets in hostile locations.•Compiling Security Risk Estimates & Reviews and Statements of Requirements for Counter Terrorism measures, security of military installation and assets. •Ensuring all aspects of Counter Intelligence & Counter Terrorism measures were implemented and conducting associated investigations.•Ensuring Counter Terrorist searches are conducted in accordance with current policies.•Ensuring the appropriate course of action is implemented when terrorist, emergency and security incidents arise. •Instructing staff at all levels from all three Arm Forces at the Defence Police Academy in aviation security, management and personal defence tactics & conflict resolution.•Ensuring all personnel Security Vetting procedures, including assets and documents, have been afforded the correct level of security.