- Developed a comprehensive fleet 'Vehicle off road' tracking dashboard for 300+ engineers. Real-time parts order tracking and security. Implemented High-Level KPI trackers for Senior Management. This quickly became the Rank #1 used report across the entire UK organisation.-Led the successful ETL Migration of 6.8M Records from Legacy profitability records into a new SQL database.- Spearheaded the creation and implementation of automated Power BI Dashboards, seamlessly integrating live SQL (SSMS) database tables and Power Automate for streamlined KPI reporting. These dashboards significantly reduced manual efforts, saving several hours weekly for executive operations managers.- Currently managing a large-scale project for the migration of quarterly profitability and operational KPIs, involving comprehensive data pipeline planning and development across multiple departments and sources.-Optimized existing business reports and KPIs through in-depth analysis of departmental processes, resulting in the development and implementation of creative Excel and Power BI solutions.Responsibilities:- Conduct needs assessments with business stakeholders to establish Dashboard reporting requirements.- Provide analytical, commercial, and financial support to drive divisional objectives within the after-sales team.- Identify and develop new data modeling tools and concepts to enhance operational efficiency.- Deliver comprehensive divisional KPI reporting to support decision-making processes.- Support month-end financial reporting activities and the budgeting process throughout the fiscal year.- Provide internal and external customer support, ensuring satisfaction and efficient resolution of issues.- Maintain, update, and improve all reporting systems to ensure accuracy and relevance.- Conduct variant and exception analysis to identify key issues and support resolution efforts.- Perform balance sheet reconciliations and ensure financial accuracy and compliance.

- Manage the creation & distribution of key operational service metrics.- Data analysis of Engineering works including job volumes, record quality, sales & revenue volumes etc.- Excel pivots, formula, power query, Macros.- Data manipulation and presentation.- Dashboard and KPI metrics through Excel, Power BI & DOMO.- Process & workflow optimisation.- SQL Database Querying Fundamentals.- Process Mapping- Creation of workflow documentation for project partners to process devised optimisations. (Visio)- Initiate, develop and deliver revisions on existing business process' & data streams.- Regularly compile, analyse and present over £1M worth of invoice data monthly to both internal and external partners at various levels of operations.- Generate business insights into Invoicing and revenue data. Recently reviewed existing billing techniques exposing a potential 7.54% increase in month-to-month revenue.- Data cleaning, manipulation & presentation in Microsoft Excel.

Communicated with the public during the Corona Virus pandemic to compile and collect personal sensitive data in alignment with GDPR regulations. Provided empathic and compassionate customer service to vulnerable and at risk people. Organised necessary medical specialist consultations between relevant parties. Utilised translation services to support communication to a diverse population. Provided tailored healthcare related support for positive COVID patients."It’s with a heavy heart I will process your resignation, you have been a fantastic agent and I will be sure to make that clear in the event you return." - Line Manager, Irwin Davison.

Experienced a series of different hospitality roles including leadership positions. Provided excellent customer service, driving increasing sales and improving customer retention within high pressure environments. As a shift-supervisor/Team leader I supervised staff training and development ensuring staff were capable of their respective roles whilst simultaneously fostering a relationship of openness and compassion. Experienced a high degree of responsibility Managing the day-to-day business logistics including shift Rotas, stock ordering & delivery, cash handling, banking, premises security, etc. Controlled and managed conflicts between the staff or public through de-escalatory tactics ensuring all parties were happy with the outcome Specific dates & establishments:Bartender:Location: The Phantom, Loughborough, England.Dates: July 11th 2019- 6th December 2019.Bartender/Mixologist:Location: Vodka Revolution, Loughborough, England.Dates: November 11th, 2018 – 10th July 2019Waiter/Bar staff:Location: Potters kiln, Harvester, Lowestoft Dates: July 2nd, 2018 – August 20th, 2018.Team Leader/Shift supervisor: Location: Three Hammers Pub, St Albans, England.Dates: September 2016 – May 2017.Bar Staff Team Member: The Flag & Firkin, Watford, England.Dates: February 17th 2016 – September 2016.

Provided technical support to clients for their bespoke Pharmacy prescription software. Tracked and logged technical problems in order to analyse and implemented solutions.

Problem-solving & Analytical Skills - Conducted in-depth analysis of technical issues within custom software, employing analytical reasoning to identify root causes. - Collaborated cross-departmentally to formulate cooperative resolutions for challenging technical problems. - Oversaw the implementation of software and hardware solutions, utilizing both on-site and remote support technologies, such as VPN and PuTTY. Technical Proficiency - Acquired substantial computer literacy, honing desktop support, and IT skills during problem-solving processes. - Gained hands-on experience in Oracle database management and familiarity with SQL scripts, contributing to a comprehensive technical skill set. Communication and Customer Interaction - Communicated effectively with a diverse client base, logging detailed notes on technical issues, and prioritizing problems based on urgency. - Delivered excellent customer service through both phone and face-to-face interactions, ensuring client satisfaction and issue resolution.

I have had the pleasure of working for the SONY Playstation Customer technical support line on a full time contract. Naturally, this gave me considerable experience working with the general public, objection handling complaints and assisting customers with technical support. Day-to-Day involved accepting calls, Ticket logging and providing fantastic customer service through expert technical support at a standard set by SONY playstation.