Optimize processes, collaborate with diverse teams, harness data for informed decisions, and manage reporting at a national level.• Implemented efficient processes using Lean Six Sigma principles resulting in 100 labor hours saved per week.• Coordinated logistics for the rollout of a nationwide project in collaboration with cross-functional teams.• Utilized data analytics to generate business insights to drive informed decision-making which reduced onboarding times by 15%.• Responsible for national reporting across multiple lines of business streamlining the time to generate by 40%.

Managed one of the two Experience Stores in the nation. Led leadership development, sales tactics, executive interactions, and application of emerging technologies.• Led a high-volume, high-profile Experience location with a team of 16 salespeople and 4 assistant managers, doubling conversion from 7% to 14%. • Helped spearhead the expansion of the Experience format to an additional 1,000 locations by demonstrating the concept to company CEO.• Managed a test and learn environment, overseeing numerous pilots and proof of concepts, resulting in new processes and technology being rolled out across the country.• Established a culture of staff development that resulted in 7 staff members’ promotions during tenure.

Top 10% producing location nationally (high volume)• Managed a high-volume store in Allen, Texas with a team of 9 salespeople and 2 assistant managers.• Developed, motivated, and coached the team to consistently exceed customer satisfaction and sales targets leading to over 1,000 activations monthly.• Implemented strategies to increase revenue and adapt to a rapidly changing marketplace.

Success through leadership, strategic thinking, and commitment to team development.• Successfully managed teams in two different store locations.• Coached associates in sales tactics, relationship building, and closing techniques.• Developed and executed strategic plans to increase revenue and adapt to market changes.• Provided ongoing education to the team about evolving technologies and offers.

Dynamic and results driven, played key role in supporting stores operational and sales performance.• Managed staff and the sales floor, consistently exceeding sales goals, and metrics.• Led the pilot @Work sales program in the DFW/Oklahoma region which led to the creation of a new business sales role.• Coached the sales team to build a strong sales culture in the store. With a focus on customer service and conversion to sales.

• Top sales associate during tenure• Assisted in peer development• Delivered exceptional customer service and built long term business relationships

• Managed operations and staff of over 20 • Led center to record sales numbers resulting in upwards of $60,000 sales per month• Reserved and planned guest events, including catering and full center rentals• Developed customer service techniques to ensure customer satisfaction • Managed and hosted the annual Whirlyball Nationals event with over 150 guests; procured sponsors, accommodations, venue and vehicle maintenance, catering, tournament scheduling • Maintained Whirlyball equipment and courts