Richard O. Email & Phone Number

Heathrow Florida

• (Veritas separated from Symantec)Served as backline technical support engineer point of escalation for customer issues of enterprise level environments and NetBackup Enterprise data protection software.Specific.
• Kepner-Tregoe (KT) Training and Certification for formal troubleshooting and decision analysis.
• Training facilitator to present topics of interest and formal training programs.
• Mentoring of frontline engineers to ensure their continued… Show more (Veritas separated from Symantec)Served as backline technical support engineer point of escalation for customer issues of enterprise level.
• Mentoring of frontline engineers to ensure their continued technical and professional growth.
• Participated in initial rollout of Symantec NetBackup 6.5.5 through 8.3 product releases.

Heathrow Florida

• Served as business critical / advanced engineer technical support point of escalation for customer issues of enterprise level environments and NetBackup Enterprise data protection software.Specific Accomplishments:
• Consistently recognized as top performer for customer satisfaction – “Bravo Zulu” awards for perfect customer satisfaction rating.
• Kepner-Tregoe (KT) Training and Certification for formal troubleshooting and decision analysis.
• Participated in initial rollout… Show more Served as business critical / advanced engineer technical support point of escalation for customer issues of enterprise level environments and NetBackup Enterprise data.
• Participated in initial rollout of Symantec NetBackup 6.5.5 through 7.6 product releases.
• Specializations in network troubleshooting, VMWare, Hyper-V, Enterprise Vault, OpsCenter and encryption features (MSEO, KMS) of the NetBackup Enterprise product family. Show less

* Support Symantec's new Software as a Service (SaaS) program, the Symantec Protection Network - the first components of which are Symantec Online Backup and Symantec Online Storage for Backup Exec. * Serve as a point of escalation for technical support issues.* Acknowledge and schedule network outages to minimize customer impact. * Assist in developing.

* Responsible for management of Service Level Agreement team in all aspects of operation* Established, maintained, and managed procedures for all aspects of life cycle maintenance.* Assisted in maintaining and supporting established quality control and configuration management policies for operating system images, software and hardware installations. *.

* Responsible for management of over 120 workstations and servers under a Macintosh and Windows networking environment valued in excess of $1 million.* Assisted in maintaining and supporting established quality control and configuration management policies for software production efforts, including both local and Internet network production environments. *.

* Assisted in the supervision of 12 lab assistants * Provided help desk support and training of assistants.* Provided application training and assistance to university students* Integrated 50 Windows NT and Macintosh workstations. * Implemented security and license monitoring software. * Created custom configurations for software packages and operating.

* Coordinated and directed five different Department of Defense organizations, covering more than 25 people, to produce a report based on over a year’s worth of research.* Supervised as many as six individuals in daily operations for more than four years. * Responsible for maintaining and operating intelligence equipment valued in excess of $20 million.*.

Bs, Information Technology / Information Systems Security, 3.96

Activities and Societies: Epsilon Pi Tau - Delta Sigma chapter

Associates, Computer Networking

While attending LSCC, I worked part-time in the Public Affairs office doing desktop publishing and press releases on a Macintosh computer.

Completed, Russian (Basic)

Completed 42 weeks of intensive Russian language studies.

Computer Science

Activities and Societies: USAF ROTC Completed approx 45 hours coursework