Manage client accounts, relationships and projects. • Support the new project intake and manage the impact and cost estimation processes based on technical and system requirement analysis. • Interaction with clients right from the requirements stage to delivery of the product. • Organizing and facilitating various Joint Application Design (JAD) discussions with stakeholders and technical teams to refine the requirements for technical execution and implementation • Requirement elicitation and elaboration meetings with business stakeholders to understand long term product vision and to define business, functional and technical requirements. • Interaction with clients right from the requirements stage to delivery of the product. - Work collaboratively with Project Management, Content, UX/UI, IT, QA and development teams • Translating business requirements into FRS and SRS. • Participate in design discussions, queries and issue resolution meetings. • Define API specification using SOAP principles • Create mockups to make design solutions well illustrated to the delivery team in order to help them easily and clearly understand the current and proposed requirements • Preparation and documentation of end-to-end application/ system flow covering all impacted teams and user scenarios- Monitor and work with development teams • Performs API testing in development/ test environments using SoapUI

• Reviews business requirements and ensures the new applications are in line with the client policies and adheres to the HIPAA guidelines• Analyzes data from reports, conduct presentations, and publications to enhance the client experience by sharing them with senior management• Studies medical requirements to funnel the new initiatives to IT to enhance MEDITECH’s current processes• Performs duties in support of and in compliance with performance improvement plans, JCAHO, QRS, which are the main accrediting and regulatory agencies in a healthcare setting• Implements new risk policies and solutions to ensure most significant risks in order of criticality based on the risk appetite• Extensive experience in critical care by providing both enteral and parenteral nutrition support to mechanically ventilated patients in the ICU setting and patients on medical surgery units• Utilizes Electronic Health Record (EHR), which contains patient medical history, diagnoses, medications, treatment plans, nutritional history, allergies, radiology images, and laboratory test results to complete Nutritional Assessments/patient screening and share pertinent information with members of other interdisciplinary teams.• SME in Computrition software which manages diet order entry, bedside menu selection, capture and flag allergies, tray ticket generation, and reduces human errors to maximize efficiency

 Served as a key contributor in cross-functional teams to identify key issues on the billing application and helped conduct root cause analysis Ensured software conformance to initial customer specifications, as described in Functional Design Documents.  Reviewed BRD & FRD to create EPICS, User Stories and Use cases that were then shared with the IT team in order to progress with software development  Queried Oracle database using SQL to conduct root cause analysis and assist in unit testing Applied advanced knowledge to utilize or produce analytical graphs and tables for discussions with cross-functional teams to understand business objectives and influence solution strategies. A key contributor on projects that impacted the core operating area e.g. suggested a new module that enhanced formatting by removing duplicate customer address. Captured technical metadata which assisted in the documentation of controls and regulations.  Presented findings to various levels of leadership to discuss results of risk assessments in conjunction with information security team and business process owners.