Rotem Nir Email & Phone Number

Tel Aviv, Israel

• Monitored services and servers, handling incidents quickly and professionally, to ensure high-level services availability and performance.• Worked with several different network monitoring systems simultaneously, in order to follow live events and investigating ongoing issues.• Interacted with worldwide clients, both written and verbally.• Worked in stressful situations, in a 24x7 production environment.• Interviewed new candidates for tech support roles in the company.• Designed and created internal reports in Google Sheets.• Identified trends, performance gaps, and areas for improvement within the team.

Israel

Israel

8200

• Provided support services to hundreds of end users around the clock.• Monitored and conducted troubleshooting to technical issues in real time (NOC).• Escalated technical issues to the relevant technical teams.• Familiarity with support applications, such as mRemote, Dameware, remote desktop.• Created and led the training program for new team members.• Served an additional reserve duty service between 2019-2021.

Data Analysis

An extensive boot camp that provides the tools, knowledge, terminology, and methodology of a Data Analyst role in the high-tech industry..

Bachelor'S Degree, Computer Science

Completed the following courses: - Intro to Statistics - Statistics for Computer Science - Discrete Mathematics - Intro to Physics 1.

Mathematics, Physics And Computer Science

Introduction To Tableau

learning the skills to confidently explore Tableau and build impactful data dashboards