Peter Roth Email & Phone Number

Wag Hotels is the Ultimate Stay & Play Resort where dogs and cats can enjoy hotel-style boarding in private Wag Rooms and luxurious Ultra Suites with large TVs, treat dispensers, 24/7 WagCam, Netflix, and music streaming options. Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world class service and convenience to our pet parents!• Responsible for ensuring exceptional care and customer service for our furry guests, clients, and staff. Development of managers and associates at all levels within the hotel. Hire, recruit and retain key talent.• Manages and resolves conflicts and disagreements in a constructive manner.• Performance management for all staff by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.• Prepares, justifies and administers the store budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. Manage labor and costs to meet P&L needs• Support for innovation and organizational changes while implementing and fostering organizational change successfully. • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.• Work with the Executive team to develop new policies and execute them.

• Manage a team of 3 throughout the Bay Area to provide customers and residents a safe location for basic needs.• Provide up-to-date information in neighborhoods and communities during natural disasters and/or PG&E Public Safety Power Shutoff (PSPS).

San Leandro, California, United States

• Led a team of 50+ and provided excellent customer satisfaction and met (often exceeded) sales goals while ensuring efficient day-to-day store operations in multiple store locations throughout the San Francisco Bay Area.• Administrative: filed paperwork, budgeted payroll, ordered products and store supplies, and analyzed sales numbers. Developed strategies rising customers pool, expanded store traffic, and optimize profitability. • Labor management: recruited and trained new hires, created weekly schedules, monitored team performance, and efficiently coached staff. • Provided excellent customer service ensuring care and speedy transactions. • Ensured employees follow all safety and loss prevention guidelines as outlined by the corporate offices.• Experienced store lead supporting multiple East Bay District Managers in opening and preparing new stores and pharmacies before projected opening dates. Recruited and trained new store managers for the district making East Bay stores number one in the western region.

• Responsible for all phases of the stores’ operations by managing and controlling the operations of the store to ensure that company standards and expectations are consistently met. • Executed business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service. • Recruited, train and develop Associates. • Managed the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.

• Responsible for leading, managing, motivating, and fostering a team of 30+ in driving store performance, high customer service results where store received Staples Platinum Metal for customer service excellence and reaching outstanding revenue results• Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; communicating company values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.• Maintained quality service by establishing and enforcing company standards• Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections• Developed strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.• Contributed to team efforts by accomplishing related results as needed• Established topline sales and maintaining relationships with local business owners• Supported other general managers in the region to meet company standards and profit expectations

• Monitored school computer labs, maintained work stations, and provided on-site technical support• Refurbished desktops and laptops for community distribution• Assisted in providing classroom instruction • Unlocked Windows/BIOS password protected consoles• Mapped network drives and diagnosed workstation and printer connectivity issues• Created domain controllers, printer servers, and proxies• Virus and spyware removal• Maintained and created websites• Recovered computer files• Data migration

• Managed active directory• Assisted with computer lab installments and desktop configuration• Diagnosed computer hardware malfunctions and hardware/software issues with methods from A+ handbooks• Repaired salvaged laptops• Performed remote software installations and diagnostic• Cloned machines with Norton Ghost• Set up Linux/Win servers• Custom network wiring• Assisted teachers for technical support