Experienced Field Implementation Engineer for point of sale (POS) systems across all of the United States and Canada responsible for installation and troubleshooting of the POS and training management and staff on its functions as well as maintaining documentation of that process. Four years of professional experience as a Business Systems Analyst with extensive knowledge of testing and supporting various systems and tools used by office and field personnel. 8 years of experience in troubleshooting technical hardware, software, and procedures at all levels of a field support desk. Great skills at troubleshooting issues, documentation, and training technical information on supported tools and systems.