Christopher Rourke Email & Phone Number

Led five engineers of Associate to Senior level in test plan development and execution leading to a Change Failure Rate of less than 15% in production per quarter. Implemented incident response procedures achieving and maintaining a Time To Restore Service of less than one day boarding on less than one hour.Assisted in the technical implementation and performed the validation of sales tax based on location for new and existing customers.Mentored several of the company staff with regular training meetings focused on product development, usage, and troubleshooting. Hired two skilled participants from customer facing roles as Associate QA Engineers.

San Luis Obispo, California Area

Oversaw the Product and QA departments reporting to Director and Executive stakeholders on product KPIs and resolution of security issues.

San Luis Obispo, California Area

Proposed and led the team that successfully transitioned the company’s analytics from Adobe SiteCatalyst to Google Analytics. The project streamlined marketing and engineering interactions, improved site performance, and saved the company ~$75,000 annually. Elevated to Scrum Master to train others on Agile Project Management and Scrum.

San Luis Obispo, California Area

Developed and executed the test plans validating an in-house built billing system and handling the migration of existing account data.Updated automation suite using page-object design and created performance tests with configuration sets mimicking and exceeding peak site traffic supporting the company's migration to AWS Cloud. Recognized as vital in completing the process in only 6 months.

San Luis Obispo, California Area

Promoted to department head after 3 months for excellent customer service and product knowledgeManaged department functions including budgeting, stock procurement, and employee training.

San Luis Obispo, California Area

Construction training with licensed and bonded General Contractor.Assisted remodel framing, plumbing, and wiring of several local homes

San Luis Obispo, California Area

Merged and automated eBay, Marketworks, Paypal, and Quickbooks accounts.Received and warehoused stock from over-seas manufacturer.Distributed for numerous external drop-shippers.