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Rowan Morse Email & Phone Number
Manager - Service Development
at
Hyundai Auto Canada Corp.
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Manager - Service Development
Location
Etobicoke, Ontario, Canada
Company size
Who is Rowan Morse? Overview
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Quick answer
Rowan Morse is listed as Manager - Service Development at Hyundai Auto Canada Corp., a company with 549 employees, based in Etobicoke, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Rowan Morse.
Rowan Morse previously worked as Project Lead | Business Development Manager - Digital Parts Platform (DPP) at Subaru Australia and Service & Repair Parts Category Manager at Subaru Australia. Rowan Morse holds Bachelor'S Degree, Business Administration And Management, General from University Of Tasmania.
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Hyundai Auto Canada Corp.
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Profile bio
About Rowan Morse
I am an agile Manager and Senior Advisor with extensive expertise in the automotive industry. Over the years I have worked for leading brands such as Subaru, Hyundai and Volvo, refining my strategic and commercial skills to drive strong business results. As the Project Lead for the Digital Parts Platform (DPP) at Subaru, I have led the development and execution of digital solutions that have enhanced the customer experience, streamlined internal processes and boosted profitability. Recognised as a trusted advisor, I provide direct counsel to the Managing Director and executive teams to ensure the successful implementation of strategic plans.My greatest strength is my ability to guide projects from conception to completion, ensuring they meet time, cost, and quality targets. I am known for my strategic thinking, with a strong ability to identify improvements, anticipate challenges and create effective solutions. As an honest and loyal professional, I value integrity, consistently deliver high quality outcomes and am dedicated to the success of the company. I am passionate about innovation and technology and am committed to assisting organisations to adapt and thrive as the automotive industry evolves.My areas of expertise include:Strategic Planning & Execution Sales Operations Customer Experience Business Development Digital Transformation & Optimisation Driving Best Practice & Operational Excellence Automotive eCommerce Marketing Communications Project and Product Management Strategic Partnerships
Current workplace
Rowan Morse's current company
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Hyundai Auto Canada Corp.
14 roles
Rowan Morse work experience
A career timeline built from the work history available for this profile.
Project Lead | Business Development Manager - Digital Parts Platform (Dpp)
Current- Reporting to Managing Director of Subaru Australia and working with 15 parts dealerships across Australia to Pilot and launch Inchcape's Digital Parts Platform in Australia.
- Develop and execute strategic plans to establish PartsLane as Australia’s premier digital genuine parts portal.
- Engage with PartsLane customers, gather feedback, encourage orders, and organize key customer focus groups to drive engagement and satisfaction.
- Manage a range of stakeholders including Dealership Managers, Subaru Australia parts and leadership teams, AUS. Executive team and the Inchcape APAC and Global executive teams.
Mar 2022 - Present
Service & Repair Parts Category Manager
- Reported to General Manager Sales & Aftersales
- Managed service and repair category, ensuring revenue and profit targets were met.
- Conducted detailed analysis on category activity to identify sales opportunities.
- Developed wholesale trade programs and retail service marketing campaigns.
- Leveraged supplier relationships to create sales campaigns and expand product range.
- Managed inventory and planning schedules for demand, campaigns, and launches.
Jan 2019 - Mar 2022
Aftersales Manager - Nsw North
Reported to National Parts & Accessories Operations Manager Supported the Subaru Retail Network to deliver a positive customer experience across parts, accessories and service departments. Developed the business to ensure sales targets were achieved. Partnered with regional teams to maximise sales opportunities and effectiveness. Continued to manage the.
May 2018 - Sep 2019
Aftersales Marketing Manager
- Reported to National Marketing Manager
- Created and executed marketing and advertising plans.
- Managed accessory inventory database, ensuring accuracy of part numbers, prices, images, and descriptions.
- Developed and maintained accessory packs, offers, and promotions.
- Delivered program updates to Subaru regional staff and dealer network.
- Produced sales campaigns and incentives for wholesale and retail networks.
Oct 2016 - May 2018
Retail Marketing Manager
- Reported to National Marketing Manager
- Planned and executed national retail sales campaigns in collaboration with the National Marketing Manager.
- Coordinated with media agencies to implement campaign strategies.
- Developed program updates for Subaru regional staff and dealerships.
- Managed Subaru's retail advertising budget.
- Analysed campaign metrics to optimize performance.
Apr 2016 - Oct 2016
Customer Experience Program Manager
- Enhanced customer survey to deepen insights into Subaru customer experience.
- Analysed and presented customer satisfaction results to regional managers, Subaru Dealer Council, and sales/service managers.
- Collaborated with JD Power to benchmark Subaru’s performance in the automotive industry.
- Managed retail and fleet roadside assistance programs.
- Updated and reported on Subaru’s service customer retention metrics, disseminating reports to stakeholders.
- Ensured retail network compliance with aftersales standards in collaboration with National Service Operations Manager.
Aug 2014 - Apr 2016
Customer Experience Executive
Mar 2014 - Aug 2014
Assistant Manager - Customer
Jul 2012 - Mar 2014
Client Services Officer
Sep 2011 - Jul 2012
Senior Customer Service Representative
Mar 2010 - Sep 2011
Customer Service Representative
Sep 2008 - Mar 2010
Service Advisor
Oct 2007 - Aug 2008
Service Advisor
Jul 2004 - Apr 2007
2 education records
Rowan Morse education
Bachelor'S Degree, Business Administration And Management, General
Advanced Diploma Of Hospitality Management, Hospitality Administration/Management
Tafe Tasmania
FAQ
Frequently asked questions about Rowan Morse
Quick answers generated from the profile data available on this page.
What company does Rowan Morse work for?
Rowan Morse works for Hyundai Auto Canada Corp..
What is Rowan Morse's role at Hyundai Auto Canada Corp.?
Rowan Morse is listed as Manager - Service Development at Hyundai Auto Canada Corp..
Where is Rowan Morse based?
Rowan Morse is based in Etobicoke, Ontario, Canada while working with Hyundai Auto Canada Corp..
What companies has Rowan Morse worked for?
Rowan Morse has worked for Hyundai Auto Canada Corp., Subaru Australia, Hyundai Motor Company Australia, Assist Australia Pty Ltd, and Ford Australia.
How can I contact Rowan Morse?
You can use AeroLeads to view verified contact signals for Rowan Morse at Hyundai Auto Canada Corp., including work email, phone, and LinkedIn data when available.
What schools did Rowan Morse attend?
Rowan Morse holds Bachelor'S Degree, Business Administration And Management, General from University Of Tasmania.
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