Hi, I’m Rowan! 👋🏼I’m an organization and operations enthusiast dedicated to building loyal communities and delivering exceptional customer and employee experiences.Throughout my career, I’ve taken on diverse roles, from launching a startup in the fitness industry at Ride Cycle Club to developing solutions for social and economic challenges on Hornby Island, and managing the customer success team at Clio, the leader in legal tech.These experiences have reinforced my commitment to understanding individuals' unique needs. I thrive on helping others identify and cultivate their skills, empowering them to pursue fulfilling futures. I prioritize building authentic relationships, fostering team development, and implementing onboarding and operational systems with a people-first approach.My aim is to drive efficiencies and optimize processes in every role I take on. With a versatile background, I excel in cross-functional collaboration and am committed to creating seamless workflows across departments.- BHAG (Big Hairy Audacious Goal): Travel to 100 countries by the age of 50 - Currently on the search for: An adventure motorcycle (I’ve got my eye on an Africa Twin bike) - Currently reading: Three Cups of Tea by Greg Mortenson and David Relin- Where you'll find me in my free time: Renovating my 1960 Winnebago camper, hiking the trails around Squamish with my dog, re-organizing my house (again), eating Mexican food, hitting up trivia night at a local brewery, reading about military history or adventure autobiographies, bungee jumping, skydiving, or planning my next road trip!People & Culture | Community Builder | Customer Success | Employee Experience | HR Specialist | People Operations | Business Operations | Talent Development | Customer Relationship Management (CRM) | Talent Management | People & Talent | Sustainability & ADEI-driven | Lululemon Legacy Ambassador