Sales And Service Consultant/Acting Manager
Murphy, Texas, United States
• Served as acting manager, demonstrating leadership and operational oversight while maintaining regular duties.• Spearheaded the training and development of new fitness sales associates, imparting comprehensive knowledge.• Conducted comprehensive new member orientations, introducing fitness and facilitating a smooth onboarding process.• Integrated reset procedures into the facility's standard operating procedures (SOPs), enhancing overall operational efficiency and resource management.• Developed and implemented a standardized process for combination reconfiguration, enhancing security measures and user accessibility.• Conducted hands-on training sessions with supervisory staff, ensuring proficiency in reset techniques and troubleshooting methodologies.• Documented a comprehensive locker reset protocol for multi-type locking systems, including mechanical and electronic variants.• Achieved top 1% performance, placing 3rd in sales and service metrics among 287 company-wide locations.• Leveraged interpersonal skills to build genuine connections, understand individual needs, and recommend tailored fitness solutions.• Drove membership growth and retention through exceptional customer service and targeted sales strategies.• Served as a point of contact for member inquiries, concerns, and resource allocation.• Consistently met or exceeded sales targets and service metrics.• Maintained a clean, safe, and well-organized facility, ensuring a positive experience for all visitors.• Demonstrated adaptability by working flexible hours, including weekends and holidays, to support member needs.• Contributed to a positive team culture through authenticity, self-motivation, and a growth mindset.• Cultivated a welcoming environment for new and existing members, fostering a sense of community.• 35-44 Hours a Week Sunday through Saturday.