► About Rowan JacksonChairman of Promising Outcomes since 2018After 20 years in the Royal Marines, and 10 years in the corporate world, I set up CMI Strategy in 2001. Facilitated strategy in over 40 companies in over 35 countries in the last 19 years. Vistage Speaker for over 9 years. Facilitated one client that was inducted into the BSC Hall of Fame for achieving breakthrough results and others that have increased CAGR to over 100% per annum. Now Chairman of Promising Outcomes set up with Bill Fonvielle and Cathy Fennell in 2018; a unique service to clients that measures and improves the Customer and the Employee Experience using expectations. No other company does this. We help companies in Financial services High Tech, Telecommunications, Hotel and Leisure, Holidays and Travel, Professional Services, Pharmaceutical, Wine and Spirits, Automotive, Advertising, Construction, NGO, Power and Gas, Training and developmentDirect: +44-779-695-7490Office: +44-203-318-5745Email: rowan@promisingoutcomes.comWebsite: http://www.promisingoutcomes.comSpecialities: Strategy Development and Implementation, Customer and Employee diagnostic research, Strategic Account Management, Inter-personal and Communications Skills Development, Executive Coaching