Responsible for website content for suite of international websites. Leading on a full-scale review of web content and usability, optimising towards higher conversion rates, better customer satisfaction, and great SEO results. Also responsible for blogging, case studies, press releases, white papers, social media, including graphic design.In-house guide writing for Delacon's Call Tracking, Speech Analytics and Call Management software solutions, specialising in translating technical language and processes into everyday language for the end user. Management of Google Ads, Google My Business profile, and paid social advertising both in-house and managing external agencies. Also responsible for internal communications, covering Sydney-based office, remote colleagues, and India-based team.

Web content specialist, focusing on content design, strategy and tone of voice. Includes proof reading, copy editing, and UX consultation. Also includes UAT and full site review.During this time gained extensive experience working with remote teams and across time zones.

Responsible for all content on Cambridge English websites, including over 25 overseas sites. This included blogs, news articles, international marketing campaigns, social media, staff bios, and product descriptions. Specialised in content for localisation and translation, usability and user experience, and search engine optimisation. Worked with an international team of web editors to ensure that our global brand was maintained across over 25 websites of various sizes, always considering local market needs. 5+ years of working with SDL Tridion, quickly becoming the go-to person for technical enquiries and advice. In September 2017, managed the rollout of a new brand and web design to the global site, as well as over 20 foreign-language sites. This included content development, graphic design input, UX design, managing the translation of content into more than 15 languages, localisation, and build of the new pages.

Responsible for the project management of digital and print advertising, translation, and web content management.

Project Management support to the Children's Services SBU, involving contracting, finance, business development and project management.

Responsible for the administration and coordination of results enquiries for the whole of the Cambridge International Examinations.

Call handling for various clients, including consistently successful RAF recruitment advice line.