Rowdy Godwin Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Lead a team responsible for the design, development, testing and implementation of automated workflows for increasing operational efficiency.

Southlake, Texas

Led an international team of business analysts and project managers responsible for the delivery of multiple products to new and existing airline customers, including: o Airline revenue integrity management system (inventory control) o Multi-GDS analysis tool (for comparing GDS distribution content)Designed business processes to meet specific customer needs Gathered and documented business requirements for new and updated development requestsManaged multiple efforts for increasing the efficiency of team and inter-departmental activities, including: o Design and implementation of a delivery “playbook” for standardizing all projects o Customization of standardized documents for use during all delivery projects o Implementation of a team SharePoint site for internal and external resource and document sharingTrained new team members on travel industry, project management and Sabre-specific practices and concepts

Dallas, Tx

• Led a team of operations analysts in the implementation and management of all agent point-of-sale tools• Implemented new business, including operational assessments, process development and documentation, internal and external training and technical support• Designed, developed and implemented 50+ Sabre scripts to streamline and standardize transactions for multiple business units• Extracted and analyzed transaction data for clients from available sources (TRAMS back-office, iBank and proprietary reporting tools) and produced customized, detailed travel data reports for large customers• Designed and implemented end-to-end business processes for improving back-office accounting, reporting, customer service and ticketing efficiency• Designed and tested mid-office quality control functionality; collaborated with the QC development team to resolve issues• Developed training curriculum and instructional materials and facilitated employee training programs that included operating procedures, GDS and other travel technology products• Assisted the Director of Operations in the day-to-day management of a strategic group of niche customer accounts (charter and cargo airlines)

Bachelor Of Science (B.S.), Organizational Management

Travel Industry / Sabre