Rowell Kevin T. Email & Phone Number

As a Technical Team Leader at Flow, operating in Jamaica and Barbados, I oversee a diverse team of South African and Filipino Agents working in rotating shifts. My responsibilities include managing schedules, delivering daily updates and news, providing coaching and ensuring quality assurance. Additionally, I am regularly called upon to present at weekly client meetings.

In our Telco Account with Flow, our responsibilities have expanded beyond handling Care concerns to now include managing Tech issues. This includes ticketing problems related to home broadband, phone lines, and TV troubleshooting, as well as facilitating repairs and addressing outages. We also arrange appointments for field visits and coordinate remote troubleshooting with higher-level technical support.

In our Telco Account with Flow in Jamaica and Barbados, our focus lies primarily on managing General Inquiries and addressing Account and Billing Concerns. We are the frontline Care Team responsible for assisting customers with various queries and resolving issues related to their accounts and billing matters.

Pasay, National Capital Region, Philippines

As a coach for Lumen and Brightspeed Broadband, my role involves providing coaching and ensuring quality assurance for the team. Additionally, I've been tasked with facilitating two waves of training sessions. For a couple of months, I served as the Team Leader Point of Contact (TL POC) before they could appoint their own team manager.

Pasay, National Capital Region, Philippines

We are a support cell dedicated to furnishing newly hired agents in Australia with knowledge-based answers. Our primary goal is to equip agents with the information they need to effectively address customer inquiries. Additionally, we educate them on how to handle various situations and provide guidance on the best practices for communicating with customers in accordance with our company's policies and guidelines.

Pasay, National Capital Region, Philippines

Multiskilled chat support agents handle two lines of business simultaneously, catering to Boost Australia and Telstra postpaid and prepaid services. These services encompass both sales and service aspects.

Mandaluyong, National Capital Region, Philippines

As T-Mobile Gencare chat support, our scope of assistance is limited to general inquiries, basic troubleshooting, and billing services such as credits and adjustments. We also handle order follow-ups, subscriptions,returns, phone or sim unlock and sales related to new smartphones and promotions.