Rowen Dowman Email & Phone Number

With a solid foundation of 7 years in customer service, I have honed my skills across various channels, including chat, email, calls, and social media. My proficiency in using tools such as Gitlab, Jira, Trello, Notion, Monday.com, and managing support via Slack and Zendesk. I bring valuable experience in conducting User Acceptance Testing (UAT) for new business ideas. In addition, I have a keen interest in blockchain technology and cryptocurrency.In addition to my customer service background, I am a dynamic Real Estate content creator and investor with hands-on experience as an intern. I currently own and manage five rental properties, demonstrating my dedication to both customer service excellence and strategic investment.🔍 Key Skills:- Customer Service (Chat, Email, Calls, Social)- EDD, AML, and Risk Assessment- Security Escalation and Account Unlocking- KYC Onboarding and Escalations- Payment Operations- Complaints Handling and Business Accounts Support- Associate Mentorship and Associate Support- Tools: Jira, Gitlab, Trello, Notion, Monday.com, Slack, Zendesk- User Acceptance Testing (UAT)- Blockchain Analysis and Cryptocurrency Trading- Real Estate Content Creator and InvestorLet's connect! I am enthusiastic about leveraging my skills and experiences to contribute to innovative projects and collaborate with dynamic teams.