Rowena Leung Email and Phone Number

● Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; IncreasedTraffic; Store Operating Profitability; Continuity of Care, Exam Growth & RetentionGoals; Net Promoter Score; Current year objectives● Demonstrates understanding of retail business & the capability to transfer knowledge to superiorsales & business results. Learns & understands the competition & market trends.● Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab &Doctor to drive positive results.● Supports store business plans to maximize sales & profit, leverages strengths & addressesopportunities for recovery.● Partners with the store manager to lead a team through strong knowledge & skills.● Provides training & guidance to team members.● Delivers clear & constructive feedback in a timely manner.● Informs store managers of any situation that may require any development or disciplinary actionof others.● Supports recruiting, helps select high caliber teams & creates talent pipeline.● Follows guidelines to optimally staff the store.● Shows great pride in store appearance & executes visual directives.● Strives to maintain positive working relationships with doctors.● Adheres to & ensures compliance of team to Company policies & procedures; meets or exceedsall goals.● Anticipates problems before they occur; explores underlying reasons and root causes; strives forlong-term solutions to problems.● Performs & understands administrative duties.● Maintains a safe working environment for all.● Works a flexible schedule, including nights & weekends

- In charge of New Hire Training- Floor watching and Coaching all associates execute our 5 points selling standard- Support and help the team achieving their SPH target and personal goal- Maximize business with world class customer service- Keeping the floor and stockroom more productivity- Achieve Dept. goal and setting stretch goal with the team and assisting them to achieve above and beyond- Coordinate and support Department Manager

- in charge of four stores throughout B C Region.- determine the operational practices of all stores in B C - making sure each runs smoothly, cleanly, complies with marketing and sales campaigns and meets budget and sales goals.- recruiting, training and coaching- coordinate and support store managers- check in on individual stores to make sure the store is stocked, clean and in proper working order. - maintain budgets, and coordinate with and report to VP

- Ensure the store achieving or exceed sales budget by hiring the right staffs.-Networking, recruiting and hiring.-Coaching Fashion Consultatnts to make sure their goals are met. -Controlling the expense by making a effective schedule to meet sales target.-Training and demonstrated to the staffs excellent customer services. -Ensure Fashion Consultants meet targeted sales and productivity goals.-Merchandise store according to the company guildlines.-Ensure all merchandise , sale and promotional setups are completed by deadlines.-Organize and maintain the stockroom.-Complete all the required reports and paperwork on time.-Loss prevention and iventory control.

- assisted Store Manager in developing all levels of Associates including : Sales Associates, Stylists and Stock Experts. - assist the store team in meeting statistical goals while managing an individual DOR (Capability) - which was managed store stockroom processes, merchandise flow activiities and coaches to help reduce shrink in the store.- take responsible for leading sales floor coverage while maintaining a selling focus in the absence of store management. - Develops, coaches and motivates Sales Associates to provide an exceptional customer experience.

- supported the store management team with all daily tasks and achieving sales targets. - ensured the customer service standards were met and maintained- provided feedback and coaching to associates to help them reach their goals.- represented the brand by provoiding in depth product knowledges and promotion informations.- did the visual execution of the store according to the company standards and creating a positive work enviroment.