Rowena Phillips Email & Phone Number

Macquarie Park, New South Wales, Australia

International Flavors & Fragrances(formerly Dupont Nutrition & Biosciences)Danisco Australia *Processing customer orders into SAP*Liaise with customers and relevant departments to ensure orders are Delivered to Promise (DTP) and Delivered to Request (DTR).*Problem solving on replacement or damaged stock*Documentation requests (BRC, Halal, Kosher, MSDS etc)*Complaints processing via Salesforce

Macquarie Park

Dupont Nutrition & BiosciencesDanisco Australia *Processing customer orders into SAP*Liaise with customers and relevant departments to ensure orders are Delivered to Promise (DTP) and Delivered to Request (DTR).*Problem solving on replacement or damaged stock*Documentation requests (BRC, Halal, Kosher, MSDS etc)*Complaints processing via Salesforce

Chatswood, New South Wales, Australia

Wavesound provides Australian libraries with the best selection of contemporary titles available in Large Print, Audio and Downloadable product. Key responsibilities :* processing all orders into SAP Business One system* create delivery notes and invoices arising from completed warehouse pick sheets* run daily reports from SAP for internal staff and UK office* resolution of customer complaints regarding picking errors and delivery problems* issue returns and subsequent credit notes in SAP* business partner maintenance - creation, updates* internal reconciliation of invoices against down payment requests (prepay)* investigate and correct remittance processing errors* annual subscription renewals including all shelf ready requirements* consolidate audio orders and create purchase orders for UK production team* stock replenishment of large print and liaise with local printer for stock orders* update promotional order forms with current prices, product info* organise metadata feed to load new titles onto our website* website administration - download orders and review new customer registrations* UAT testing of the new website including Kentico back end (admin) training* answering enquiries resulting from email, fax or phone* proofreading quarterly catalogue material and report back to UK office* designed and produced quarterly order forms for internal staff and customers* general office maintenance - office supplies, plumbing/electrical bookings* assisted warehouse unpacking and sorting 11 containers of remainder books

Broadway

Wolters Kluwer Health is a group of leading information companies offering specialized publications and software for physicians, nurses, students and clinicians. Customers include medical students, retail bookstores, nurses, doctors, libraries, institutions and faculty. Although part of a large global company, the Australian office was a small group so my role was varied and included customer service, operations as well as administration.Key responsibilities in Customer Service:* managed order processing, returns and credits* created training manuals and FAQ sheets* released EDI orders and referred credit pending orders to Finance* resolution of customer complaints regarding picking errors and delivery problems* monthly product information packs to major customers* conducted a customer service survey and implemented service changesKey responsibilities in Operations/Inventory:* responsibility for all aspects of inventory management* analysis of stock, liaising with third party warehouse for stock-take and reconciliation* ensuring stock levels are sufficient to supply customers in a 2 week deadline* stock replenishment and orders from our US, UK and Asia warehouses* update third party warehouse on all incoming shipments * deal with freight forwarders and customs documentation* tracking NZ returns through the NZ freight forwarder* maintain database of over 4,000 active titles plus 6,000 inactive titles* liaised daily with third party warehouse and created business rules* daily and monthly sales reports for our Finance, Sales and Marketing teams* ownership of the data transfer for over 4,000 active titles via ONIX to Title Page website* assist with the upgrades and carry out testing of the AS400 Bookmaster system

Macquarie Park

My former manager from Lippincott recommended me to this company who were looking for an assistant whilst the Operations and Marketing Managers were attending to a major software upgrade.Key responsibilities:* verifying stock and creating purchase orders* adding new titles* maintaining product information* general office assistance* updated product list using MAC design program (self taught how to use MAC)This was a contract position and was in discussions to take on a permanent role until my former manager offered me a newly created role at my previous company.

Kingsgrove

After a few months travelling overseas I took a contract job as Customer Service operator for a medical supplies company whose clients included surgeries, hospitals and doctors. Wide product base included syringes, vaccines, medications, allergens, sutures, bandages, stethoscopes and many other surgical instruments.

Broadway

My role at this leading medical book publishing company included:* answering inbound calls requesting product information* process orders, returns authorisations and credits in AS400 Bookmaster system* accounts enquiries and statement runs* organise mail and couriers, open and distribute mail, greet visitors* monitor daily electronic transmission of orders to warehouse* end of month/end of year processing and reports* full autonomy of the IBM AS400 Bookmaster system including upgrades and backups* provide daily sales reports to management and sales teams* product file maintenance of over 9,000 titles (400 new titles annually)* inventory management including purchase orders, shipping and receipts* deal with freight forwarders for import of stock from USA warehouse* daily liaison with third party warehouse, reconciliation of annual stock-take* led one major project - transition of stock from two subsidiary companiesI left this position to travel overseas for several months.

Bachelor Of Business, Commerce

Studied for 2 years before leaving and commencing work

Higher School Certificate

Achieved Higher School Certificate