Rowena Semilla Email & Phone Number

(Via Augmedix acquisition)

(Acquired by Commure)

Remote

- Performed risk assessments, including project audits and redlines, on steady state, ramp-up, and at-risk client accounts to ensure medical documentation standards are met as defined by quality assurance metrics. Analyzed data and error patterns to track and highlight progress, and made recommendations to remove roadblocks.- Assisted in successfully.

Remote

Specialties: UCSF OB/GYN, Geriatrics, and Primary CareSubspecialties: Minimally Invasive Gynecologic Surgery, Comprehensive Fibroid Center, Endometriosis Center, Transgender Care Clinic- Virtually accompanied physicians to up to 20 patients' visits per day. - Electronically charted histories, diagnoses, pertinent results, treatment plans, and physical.

San Francisco Bay Area

- Managed full-circle recruiting, scheduling, on/offboarding, performance reviews, and corrective action for three departments and 30+ employees.- Improved customer experience processes to bolster client retention during scaling, and maintained a quarterly NPS of 70+ while the franchise increased client volume by 40% in less than one year. - Collaborated.

San Francisco Bay Area

- Identified key target segments for outbound prospecting and developed strategic, cross-organizational partnerships which increased client accounts by over 300% within three months of promotion.- Developed and implemented relationship-based sales training and negotiation processes to foster client trust and support team member growth, which reduced.

San Francisco Bay Area

- Responsible for overseeing account implementations and orientations, and generated a monthly revenue increase of 10% through re-engaging with defaulted accounts.- Consistently exceeded monthly sales quotas by a range of 10-40%.- Addressed escalated client issues and promptly found resolutions for their concerns.

- Provided multi-channel outreach to members (phone, chat, email, internal CRM system) which ensured client satisfaction, and provided member education related to all aspects of their accounts.- Oversaw daily correspondence of all guest feedback and survey results, reported on key metrics surrounding the guest experience, and formulated action plans to.