Rowen Jay De Roxas Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Oversee vulnerability and remediation. Provide Global support in Tenable SoftwareRESPONSIBILITIES & SKILLS: TENABLE, INC.Technical Support: Perform SSH to troubleshoot and configure Tenable tools.OS handled: Oracle Linux 8, Rhel, Ubuntu, Windows Server, Mac Operating SystemSalesforce : Managing Cases & CRMProduct Support: Tenable Nessus, Nessus pro, Tenable Core + Security CenterPerform BackUp/Restore MigrationsExperienced in replicating issue in Amazon WorkspacePerform Vulnerability ScanMitigate and Remediate ScanIdentifying Scan Logs Issue by reviewing client logsCollaborate with teams to develop and implement remediation strategies.Create and maintain a knowledge base of technical solutions, troubleshooting guides, and FAQ articles for customers and internal teams.Experience in IT security focuses on vulnerability management and understanding of common vulnerabilities and exposure (CVE) databases, vulnerability scanning tools, and penetration testing methodologies.CSAM Tools and Security Management Tools: Utilize and manage Continuous Security Assessment and Monitoring tools such as Tenable and Manage Engine Endpoint Central to enhance vulnerability management processAsset Risk Scores: Identify and maintain asset risk scores based on vulnerability assessments.Patch Management: Develop and implement strategies for effective patch management, ensuring the timely application of security patches across all relevant systems and applicationsSecurity Workflows and Automation: Develop and implement security workflows and automation strategies to enhance vulnerability management process and improve efficiency. Explore and utilize automation frameworks or devise new methods to make remediation and reporting more effective.Basic knowledge in MS PowerShell commandHandle Cyber Security asset management tools and multi-factor authentication (MFA) solutions.

Twenty Four Seven Mckinley Bldg.

RESPONSIBILITIES & SKILLS:Provide Technical Support for All IT Hardware and Software related issues.Experienced in handling: Onboarding & Exit ProcessEnsuring Good Customer service onsite.Manage Ticketing System by ensuring logging & closing details and resolve it on the given SLA. Creation of Standard Process and knowledge base.Perform UAT and Guidelines documentation for Project Testing.Incident Management: Handling Major Incident by Gathering details and Troubleshooting of issue.Project Management: Planning, Creation and Implementation of WorkplanPerform root cause analysis of complex problems and provide corrective action.Conduct Preventive Maintenance OnsiteHands-on Experience in Troubleshooting: Windows OS, Desktop/Laptop, Macbook.IOS: Mobile Device ManagementInstall, maintain and configure hardware and software systems according to company policies.Handle Linux Platform: CentOS 7 ( Troubleshooting and Desktop Linux Configuration )Deployment of Application and software using Manage Engine Desktop Central ( MEDC )Managing Mac OS Machine using JAMF: Software and Patch Update DeploymentApplication Support : Software as a Service ( SaaS )Workspace: G Suite or CitrixHandle Active Directory - Joining PC/Desktop to Domain/Creation of NT/Password Reset/Disable/Lock and Unlocking/Adding member of Policy and assign to dedicated Organizational Unit.Perform Asset Inventory ManagementBackground on working in with Security Operations as POCMcAfee Product Deployment: McAfee Agent , Drive Encryption, MNE, DLP and VSE.McAfee Support Activity: Manage EPO console, Installation of Latest Product, Update Outdated DAT for new virus Signature, Perform a full scan on affected unit of Virus, McAfee Encryption Filevault and Bitlocker (Mac / Win)Experience Handling Microsoft 365 Admin Center: Join user to Azure Active Directory, Security, Compliance, Endpoint or Intune, Identity Azure AD or Microsoft Entra ID and Teams

Twenty Four Seven Mckinley Bldg

-Provide Onsite Technical Support for All IT Hardware and Software related issues.-Hands-on Experience in Troubleshooting: Windows OS, Desktop/Laptop, Remote Desktop, -Experience OS Installing, Upgrading, Troubleshooting and Repairing Networked Computer.-Knowledgeable in Macbook Troubleshooting-Network Monitoring-Administering Active Directory ( Joining PC/Desktop to Domain )-Handle Linux Platform: CentOS 7 ( Troubleshooting and Desktop Linux Configuration )-Deployment of Application and software using Manage Engine Desktop Central ( MEDC )-Managing Mac OS Machine using JAMF: Application/Software and Patch Update Deployment.-Experienced Computer Peripherals Troubleshooting: Drivers, CPU , Printer, Biometrics etc.-Asset and Inventory Management-McAfee Product Deployment: McAfee Products: Agent , Drive Encryption, MNE, DLP and VSE.-McAfee Support Activity: Manage EPO console, Manual Installation Using Terminal CMD, Update Outdated DAT for new virus Signature, Perform a full scan on affected unit of Virus, McAfee Encryption Filevault and Bitlocker ( Mac / Win 10 )

Batangas City

Technician and Field EngineerWe maintain the computer in our university at good condition,troubleshoot,install software and driver configure.