Robert Wingate Email & Phone Number

Saint Petersburg, Fl, Us

Tampa, Florida, United States

Responsible for leading & setting strategic vision for teams within the Global Technology Support Center as part of KPMG’s Digital Nexus shared services organization. * Act as US and Global Liaison for the Digital Desk to the IT organization and internal/external business partners – practice leaders, Operations Services, external vendors and consultants.* Lead Help Desk and Service Enablement teams responsible for Project Portfolio Management, Agent Training & Development, Quality Assurance, Knowledgement Management, and Reporting.* Manage staff in 3 global locations (US, India, & Mexico) including recruitment, supervision, scheduling, and career development * Benchmark and research against industry best practices and emerging support technologies to develop and recommend Service & Support strategies, process, and technology adoption.* Drive and implement continuous service improvement efforts by leading projects, implementing automation, reviewing process and procedures, analyze data to identify trends and recommend long-term solutions and/or risk reduction plans.

Lake Buena Vista, Florida

Responsible for all Client Services Operations & Infrastructure Cross Tower Services for Disney Enterprise Technology Services, including:* Client Services Operations* Global End User Compute Services for 45+ countries* Help Desk Support driven by Call Centers in 1 Domestic & 3 International location.* Messaging, Collaboration, & Print Services* Infrastructure Program & Project Management* Tools & Automation Operations* Infrastructure Release Management * Enterprise Change Management * Infrastructure Compliance & Security Operations* Infrastructure Supplier Operations Support for 3 Outsourcing Vendors.• Responsible for capital and expense planning for Annual Operating Plan and Enterprise Strategic Plan.• Lead multiple integration workstreams for the Disney-21 Century Fox acquisition including Tools Rationalization, Technical Debt & Compliance Remediation, and the consolidation of Domestic Service Desk / End User Compute Services under one outsourcing vendor. Combined efforts contributed to a forecasted savings of over $20m.• Led multiple workstreams for the integration of Disney International, Marvel, LucasFilms, and ESPN to enable enterprise work place services.

Disney Technology Solutions & Services

Responsible for leading an enterprise level event management and monitoring organization with the objective of providing real time visibility in technology component, service and business processes. Additionally responsible for developing a program for establishing and overseeing an enterprise wide infrastructure tools portfolio. Leading a team of 10 architect and senior level engineers.• Created an Enterprise Tools Portfolio to provide a consolidated view of company tool assets, which enables the ability to identify coverage gaps, prevent risk, and rationalize overlaps for operational cost savings. • Drove Collaboration with Enterprise, Segment, and Supplier resources for developing tools roadmap and reference architecture. This partnership ensures all requirements and concerns are addressed during the tools selection and rationalization process resulting in increased stakeholder participation, satisfaction and process confidence.• Instituted minimum monitoring standards program to ensure all relevant system events were captured and reported regardless of existing tools platforms. This program immediately increased the number of potential outages that were proactively addressed due to monitoring consistency.

Developed the Infrastructure Service Transition organization for the Parks & Resorts segment. This included leading the Parks & Resorts Outsourcing transition of 2500+ assets and related services.Completed in less than 12-months,The transition resulted in zero downtime or loss of availability for any of the 600+ Parks & Resorts systems. Specific responsibilities included leading and developing teams providing Technology Project Office services, change management, asset, and configuration management. Directed a team of over 50 project managers, architects, senior level engineers, and supplier resources.• Developed Organizational Structure and Process Design for Parks & Resorts Service Transition Organization that provided the implementation of ITIL framework to the technology provisioning services. This provided clear roles and responsibilities for the IT team, dependent partners, and set expectations for the customer delivery.• Directed the development of IT Service Management integration for the Parks & Resorts segment virtualized server platform. This provided the foundation for automation of provisioning, asset, and configuration management, change management, release management, compliance, and vulnerability management enabling agility and stability for platform customers.• Created the financial planning process for infrastructure projects supporting the Parks & Resorts annual $160M+ IT budget. The consolidated process provided better forecasting, more accurate estimating, and better technology alignment.

Led the segment based strategy & planning organization for the Parks & Resorts with a focus on new technology, project delivery, shared services centralization, and the first generation of outsourcing transition. Led a team of 25 that provided new technology evaluation, strategy, financial planning, and supplier integrations. • Led Collaboration with Non IT Technology Providers including WDW Telecommunications, Smarty City, Design & Engineering, Sprint/Nextel, and Scientific Systems to enable technology strategic planning, project management, and operational continuous service improvement for technology deployments.• Executed the $8.5M Disaster Recovery Program from concept to implementation within 18 months for Parks & Resorts Composite Application providing a return to operations of approximately 24 hours for the critical tier 1 & 2 systems.• Led WDPR Supplier Integration in process design and IT2 governance work streams for our first generation outsourcing transition readiness to minimize impact to systems and guests.• Drove New Technology into the business by leveraging project pilots and business case creation through strategy and collaboration with the business leaders and technology industry partners.

- Responsible for build & integration of technology into the operations during the startup of Disney Cruise Lines. Facilitated the technical relationship with internal and external technology suppliers and major outsourcing partners. Led a staff of 20 shore side/shipboard engineers and analysts in a multicultural environment.• Led the design and implementation of technology solutions for the launch of the Disney Magic & Disney Wonder. • Drove the creation of technology standards and processes for ship and shore IT infrastructure.

• Led the technology delivery teams for the opening of Boardwalk Resort, All-Star Pop Century Resort, Blizzard Beach Water Park, Wilderness Lodge Resort, and All-Star Sports & Music Resorts.• Led the infrastructure design and build team for MainGate Office complex opening & Tampa DRC Facility.

Bachelor'S Degree

Activities and Societies: Pi Kappa Alpha

Masters - Engineering Management